Full satisfaction In all honesty, I couldn’t have felt more comfortable with the experience. Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade or go above our budget. He listened attentively to what we could afford, and provided us with options to satisfy our needs. The installation team rocked! Fast and efficient :)

We just had new Karastan SmartStrand… We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find the perfect carpet for our home. The installers, Doug and Jason, were very professional. They did such an amazing job. We absolutely love this carpet.

We started our downstairs flooring … We started our downstairs flooring replacement project without much idea where it would lead. We knew blending the kitchen, hallway, and foyer together wouldn't be easy. With so many choices we were pleased with the eager help our design specialist Jeane Salter provided us with. She made several trips to our house to show a variety of samples and offer suggestions, always listening to us to help us be sure we were getting what we wanted. The installation crew did an excellent job and were able to efficiently handle any problems that arose. From start to finish Independent Carpet provided us with the quality job we were looking for.

Incorrect quality of carpet installed Incorrect quality of carpet installed - was told I would not be compensated for my inconvenience. I scheduled a painter for 2 weeks after carpeting - am now told that if the walls are damaged when the second carpet is laid (which will be after the painter comes), that I will be responsible for paint touch up if necessary. Unbelievable! Jeanne and Joe were great but the overall experience so far has been disastrous.

Once again Once again, Cathy has been on top of our flooring needs! Currently having wood floors installed throughout a new build and the job is going perfectly (after she was tactfully able to circumvent some builder issues!). She has all the ideas and suggestions as a professional with a good eye for design. Our installer is also very friendly and is very careful and neat, an important factor especially with wood flooring. Can't wait till it's all done - AND, to be able to live in our new home! Thanx Cathy and Independent Carpet One Westland!