It's me It's me, again! Yesterday Luis was at my front door to install the carpet on my stairway. What a wonderful man! Very personable and knowledgeable about the installation that can be challenging with stairways! He is a very hard worker and, I believe, a perfectionist! (Which is very important to the customer!) "Mi casa, su casa," I told him as he began his work. And, indeed, he installed my carpet as he would have installed his own! He did an excellent job! Thank you, Luis! Again, I say, do not hesitate to call Independent Carpet One for all your flooring needs!

My customer is very unhappy we have…WITH THE NEW FLOOR AND CARPET PAD My customer is very unhappy we have been trying to get the customer concerns taken care of. 1. Bubble in the new floor 2. Carpet has a hump in the pad. 3. Carpet was not iron on the joint. Gary is going to the job Wednesday May 23, 2018 I hope Gary can get the problem corrected. i was satisfied with the service from Bob Francavilla and the sales person Jennie they are doing everything to help. They are good sales persons. THANKS, HIAWATHA IMPACT CONSTRUCTION

Best Flooring experience ever! Our Sales Person / Interior Decorator, Janet, was amazing! Her knowledge of the products, her ability to mix and match our new vinyl floor with our new carpet made the rooms look perfect! Our installers for both the vinyl floor and the carpeting were friendly, prompt, professional and efficient. A totally exceptional team all around!

Working with Independent Carpet One … Working with Independent Carpet One Westland has been an absolute pleasure. Cathy went above and beyond to coordinate the best flooring with our paint and the carpet we chose really made the whole room! The installer Joe Bazzoun, and his crew, moved any furniture that needed to be moved and installed the carpet quickly and efficiently. They cleaned every scrap up and left the place spotless. From start to finish, I would 100% recommend Independent Carpet One!

I have a large bubble on my floor I have a large bubble on my floor. Although I told the salesman and the two men who came to repair other problems and someone named Jim, no one has contacted me. I have a party for 40 scheduled for 12/10 and what is on the floor is a trip hazard. Also, the men who came out to repair other problems insisted no one had touched the dishwasher, even though someone must have done something because it makes a terrible noise when opening and shutting and I have to slam it to get it to work.