We just had new Karastan SmartStrand… We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find the perfect carpet for our home. The installers, Doug and Jason, were very professional. They did such an amazing job. We absolutely love this carpet.

Full satisfaction In all honesty, I couldn’t have felt more comfortable with the experience. Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade or go above our budget. He listened attentively to what we could afford, and provided us with options to satisfy our needs. The installation team rocked! Fast and efficient :)

Incorrect quality of carpet installed Incorrect quality of carpet installed - was told I would not be compensated for my inconvenience. I scheduled a painter for 2 weeks after carpeting - am now told that if the walls are damaged when the second carpet is laid (which will be after the painter comes), that I will be responsible for paint touch up if necessary. Unbelievable! Jeanne and Joe were great but the overall experience so far has been disastrous.

Consider before purchasing... It started with the estimate in which the salesman, Bob Francavilla, tried to gouge us with the initial estimate. Unfortunately, he did not know we had already received an estimate from another company before going there. It took bartering which I was not happy with, but eventually, we agreed on a fair price. The day of the installation, the installers were two hours late. They used my bathroom and did not clean up after themselves. Once finished installing the carpet, they did not vacuum and left their garbage and scraps. On a positive note, the salesman Bob did offer to come to my house and vacuum. Unfortunately, I could not wait because I had to be somewhere which I was late for because the installers were two hours late. There was no follow up call from Bob. I will not go back and do not recommend them to anyone.

Janet D'Ascenso was very professional… Janet D'Ascenso was very professional in helping me to choose a carpet that met my needs. All options, warranties and extras that Independent Carpet One offers was explained very thoroughly. The installers (Doug & Jason) were courteous, cautious and exhibited the expertise that they have gained over the years. Thank you for a job well done. Mike R