Smith Alarm Install Friendly, and straight forward, Tech, and paperwork was not overwhelming. After shopping several companies they after a pretty good deal which included 3 months free. Installer was a few minutes late but did call during the time frame to let me know he was on the way.

Good service Day 1 of installation and so far so good. The tech did a good job going over the contract, letting us make choices as per installation and providing needed information. Nice guy and good discounts too!

Ripped off by Smith I paid for a 3 year plan with new equipment with Smith. After my contract was over I tried to contact them to renegotiate. I wasn’t able to get in contact, so I went back to ADT. I just had their service people here, and discovered that the window sensors that I have been paying for, for 3 years, were never installed. I would give them a minus rating if it were available. Apparently, you can’t even trust your security company!!

Unbelievably bad experience over the past 3 weeks I opted for you company because of the reviews and have had nothing but problems and excuses. A few days after the system was installed I had to have your tech out to work on the system. I continued to have issues and when I called to cancel my service, I received all type of excuses and reasons. One thing is sure, I will most likely not be a long term customer of your company. Sorry to have to write this but you should under promise and over deliver. You have a long way to go.

Sean. Sean, was very knowledgeable, and he took the time to explain the process to me on what my coverage I chose.