Dishonesty and failure to follow through I called Smith, they said: $17.95 using my equip. then they changed it to $24.95 during the install. The final price is almost $40.00 and it took them 12 days to get back to finish and that was after several calls. Now, the system is still beeping and I can't get them back. I will be notifying BBB and the FTC.

Great The installation was quick, they know what there doing you just got to trust them. Really would recommend them to anybody that wants a house system

Great Installation service tech! Our tech Robert was punctual, called ahead of arrival. He went above and beyond to mount our service where we wanted in our home. If our monitoring service experience is as good as our installation and training service has been; it will be Great! We are very happy customers and will be glad to recommend Smith to our friends and family.

Unbelievably bad experience over the past 3 weeks I opted for you company because of the reviews and have had nothing but problems and excuses. A few days after the system was installed I had to have your tech out to work on the system. I continued to have issues and when I called to cancel my service, I received all type of excuses and reasons. One thing is sure, I will most likely not be a long term customer of your company. Sorry to have to write this but you should under promise and over deliver. You have a long way to go.

Ripped off by Smith I paid for a 3 year plan with new equipment with Smith. After my contract was over I tried to contact them to renegotiate. I wasn’t able to get in contact, so I went back to ADT. I just had their service people here, and discovered that the window sensors that I have been paying for, for 3 years, were never installed. I would give them a minus rating if it were available. Apparently, you can’t even trust your security company!!