ADT is bad business! Left a review about ADT and I got a reply to contact with screenshot of my review to an email. Ha! The email doesn't exist. More points against ADT! Unbelievable! Absolutely will not renew contract! Bad business!

Door Monitors not Insstalled At Time of Service The young man that came installed everything was new and did not install the door monitors. So I went two months without protection and after much calling and review, finally got them installed and ADT did give me some credit. A representative named Robin was very helpful.

Installer was completely inexperienced. Installer was completely inexperienced, & what was supposed to take 2-3 hours, took 13 hours for a pretty simple security system. The installer put two sensors into the wrong windows, then forgot to add them back, so I am missing two. I was mischarged for items, and they tried to overcharge me, after the installer came out, so they stuck me with a large additional charge, after telling me everything would be free, with a current promotion. Now I have to go through a 2nd installer coming out to fix all the issues. Buyer beware!!!!! This was a total nightmare!

Existing vs New System Cost I had an existing by older and non-active ADT system in the house. While I went ahead and got an expensive new system. The service person never really explained the total cost up front for the new system verses the option of repair and re-activation of the older system. frankly after see the new one I question if the older one was better. the total cost was never explained until after it was installed. So the process seemed a bit like a railroad job frankly. The new system seems to meet my need but it was expensive and I'm left wondering if there was a cheaper path for me.

Be careful - they are a bit deceptive Installation and technician were great !! I am disappointed by the amount of attempted up-selling and the deceptive nature of their advertising flyers. Unless you read it carefully you will assume that you are getting coverage for 15 windows and doors in the package. Not so !! You get a couple because like me you may have missed how they stressed pre-wired sensors. They give you like 2 wireless contacts and then charge $139 each for the other 13 that are not in the package. If you want the phone ap, well that's another $20 a month. Then I just found their $100 gift card form - guess what - they outsourced this and you have to send a $5 money order to them to get the $100 that ADT promised. Really nice, huh? Their business is based upon trust - they have certainly not earned that. We'll see what happens in 2 years after the contract expires.