I have had my share of weird… I have had my share of weird circumstances since the install of my security system. Both Anthony and Rob have taken excellent care of me. I feel at ease with my choice of security systems. They have been very polite and professional with my total service since the original install. Great service and two thumbs up.

2 men arrived at my home too soon and charged me for equipment I didn't order 2 men arrived at my home at 8am, and said they weren't able to see my request for them to come close to 9am. During the install, the experienced installer didn't provide me with the costs upfront until after he installed my panel. Then he charged me for a key fob I didn't order. When I pointed this out, he said most people order the key fob he sold me, and he made a mistake. He said the payment was already completed, and to reverse it would take several phone calls, so I just agreed to pay for it.

Door Monitors not Insstalled At Time of Service The young man that came installed everything was new and did not install the door monitors. So I went two months without protection and after much calling and review, finally got them installed and ADT did give me some credit. A representative named Robin was very helpful.

Not the ADT we had in Texas We have been long time ADT customers in Texas. Just recently moved to Florida and had ADT installed in our home. We were given just ONE fob for the system-could have purchased a second one. We also were told we could control the system on and off via my cell phone. After several attempts, the cell phone access to the system still does not work. There has also been no follow-up to see if it is working. That is just not good customer service and was very disappointing after the 5 star service we were used to in Texas.

Bad experience. I'm regretted to sign this contract now. I wanted to get things started on 5/15, which is the day my current plan ends. Jason Scott did not explain things well to me and it is indeed the billing cycle starts on 5/15, I'm still being charged since 5/4.Also Jason Scott promised that he would help me install a door camera and left his number on a piece of paper so I can call him when the camera is ready, but after he left I could not find the number anymore. it's reasonable to assume he took it away when he left. Anyway, I installed it myself. You guys are just trying to trick the customer into signing the contract in whatever way possible. I will definitely not recommend ADT with other friends.