the financial part of my transaction… the financial part of my transaction was not truthful, I spent three times more than I was quoted, I was not happy at all with the way prices was quoted to me and then after instillation , was twice more, I did not like that payments was automatically taken out of my account .. quotes was too high given correct numbers after instillation

2 men arrived at my home too soon and charged me for equipment I didn't order 2 men arrived at my home at 8am, and said they weren't able to see my request for them to come close to 9am. During the install, the experienced installer didn't provide me with the costs upfront until after he installed my panel. Then he charged me for a key fob I didn't order. When I pointed this out, he said most people order the key fob he sold me, and he made a mistake. He said the payment was already completed, and to reverse it would take several phone calls, so I just agreed to pay for it.

False promises False promises. When we signed up for ADT, and being on a tight budget, we agreed to go with the "minimum" service. However, when the installer arrived, he stated that if we chose that plan we would have to pay several hundreds of dollars for installation fees, so we opted for the costlier service. Furthermore, we were promised a 200 dollar gift card, which after installation that promise changed to a 100 dollar gift card, but still, to this day, have received several bills however no gift card... wonder why?

Installer was completely inexperienced. Installer was completely inexperienced, & what was supposed to take 2-3 hours, took 13 hours for a pretty simple security system. The installer put two sensors into the wrong windows, then forgot to add them back, so I am missing two. I was mischarged for items, and they tried to overcharge me, after the installer came out, so they stuck me with a large additional charge, after telling me everything would be free, with a current promotion. Now I have to go through a 2nd installer coming out to fix all the issues. Buyer beware!!!!! This was a total nightmare!

I do not like the high pressure sales… I do not like the high pressure sales tactics. Buy now or loose the credits toward equipment is unfair to the customer. Installation took until almost 11 pm and I was so tired that I did not comprehend all of the instructions. Have requested and not received a set of written instructions. Also, did not get the USAA Discount.