Door Monitors not Insstalled At Time of Service The young man that came installed everything was new and did not install the door monitors. So I went two months without protection and after much calling and review, finally got them installed and ADT did give me some credit. A representative named Robin was very helpful.

I love ADT services but when making an… I love ADT services but when making an appointment for start up. They need to let the customer know that they will have paid additional amount the day of the installation. Like the 1st and 2nd months fee's. They already request you to pay an installation fee. So if you $99 installation fee you also need to be prepared to pay 1st and 2nd month monitoring fee within 24 hours not 73 hours. They would have gotten 5 Stars if they would Express start up fee's.

Great team Darryl Bailey and Breland Johnson were awesome! I have never had sales people with so much enthusiasm. They explained everything from install to payment and billing. Kaden, the tech came out the next morning for the install. With all of the commotion from the kids (day care), he did an excellent job. Thank you all

2 men arrived at my home too soon and charged me for equipment I didn't order 2 men arrived at my home at 8am, and said they weren't able to see my request for them to come close to 9am. During the install, the experienced installer didn't provide me with the costs upfront until after he installed my panel. Then he charged me for a key fob I didn't order. When I pointed this out, he said most people order the key fob he sold me, and he made a mistake. He said the payment was already completed, and to reverse it would take several phone calls, so I just agreed to pay for it.

Existing vs New System Cost I had an existing by older and non-active ADT system in the house. While I went ahead and got an expensive new system. The service person never really explained the total cost up front for the new system verses the option of repair and re-activation of the older system. frankly after see the new one I question if the older one was better. the total cost was never explained until after it was installed. So the process seemed a bit like a railroad job frankly. The new system seems to meet my need but it was expensive and I'm left wondering if there was a cheaper path for me.