2 men arrived at my home too soon and charged me for equipment I didn't order 2 men arrived at my home at 8am, and said they weren't able to see my request for them to come close to 9am. During the install, the experienced installer didn't provide me with the costs upfront until after he installed my panel. Then he charged me for a key fob I didn't order. When I pointed this out, he said most people order the key fob he sold me, and he made a mistake. He said the payment was already completed, and to reverse it would take several phone calls, so I just agreed to pay for it.

Be careful - they are a bit deceptive Installation and technician were great !! I am disappointed by the amount of attempted up-selling and the deceptive nature of their advertising flyers. Unless you read it carefully you will assume that you are getting coverage for 15 windows and doors in the package. Not so !! You get a couple because like me you may have missed how they stressed pre-wired sensors. They give you like 2 wireless contacts and then charge $139 each for the other 13 that are not in the package. If you want the phone ap, well that's another $20 a month. Then I just found their $100 gift card form - guess what - they outsourced this and you have to send a $5 money order to them to get the $100 that ADT promised. Really nice, huh? Their business is based upon trust - they have certainly not earned that. We'll see what happens in 2 years after the contract expires.

Not the ADT we had in Texas We have been long time ADT customers in Texas. Just recently moved to Florida and had ADT installed in our home. We were given just ONE fob for the system-could have purchased a second one. We also were told we could control the system on and off via my cell phone. After several attempts, the cell phone access to the system still does not work. There has also been no follow-up to see if it is working. That is just not good customer service and was very disappointing after the 5 star service we were used to in Texas.

I have had my share of weird… I have had my share of weird circumstances since the install of my security system. Both Anthony and Rob have taken excellent care of me. I feel at ease with my choice of security systems. They have been very polite and professional with my total service since the original install. Great service and two thumbs up.

Installer was completely inexperienced. Installer was completely inexperienced, & what was supposed to take 2-3 hours, took 13 hours for a pretty simple security system. The installer put two sensors into the wrong windows, then forgot to add them back, so I am missing two. I was mischarged for items, and they tried to overcharge me, after the installer came out, so they stuck me with a large additional charge, after telling me everything would be free, with a current promotion. Now I have to go through a 2nd installer coming out to fix all the issues. Buyer beware!!!!! This was a total nightmare!