Not the ADT we had in Texas We have been long time ADT customers in Texas. Just recently moved to Florida and had ADT installed in our home. We were given just ONE fob for the system-could have purchased a second one. We also were told we could control the system on and off via my cell phone. After several attempts, the cell phone access to the system still does not work. There has also been no follow-up to see if it is working. That is just not good customer service and was very disappointing after the 5 star service we were used to in Texas.

first time customer They fix everything ok however making an appointment is sometimes troublesome. They apparently don’t communicate with each other. As a result we received multiple calls and the person doesn’t know the reason. In our case, we still didn’t get two more outside cameras which they are supposed to install within a week. One technician came to our house without a camera and said we still waiting for it. A perfect example of non-communication among themselves. Anyways, ADT is a good security provider in our nation with a good repute but it would be much easier if they customer service convey the message among themselves.

I have had my share of weird… I have had my share of weird circumstances since the install of my security system. Both Anthony and Rob have taken excellent care of me. I feel at ease with my choice of security systems. They have been very polite and professional with my total service since the original install. Great service and two thumbs up.

Existing vs New System Cost I had an existing by older and non-active ADT system in the house. While I went ahead and got an expensive new system. The service person never really explained the total cost up front for the new system verses the option of repair and re-activation of the older system. frankly after see the new one I question if the older one was better. the total cost was never explained until after it was installed. So the process seemed a bit like a railroad job frankly. The new system seems to meet my need but it was expensive and I'm left wondering if there was a cheaper path for me.

False promises False promises. When we signed up for ADT, and being on a tight budget, we agreed to go with the "minimum" service. However, when the installer arrived, he stated that if we chose that plan we would have to pay several hundreds of dollars for installation fees, so we opted for the costlier service. Furthermore, we were promised a 200 dollar gift card, which after installation that promise changed to a 100 dollar gift card, but still, to this day, have received several bills however no gift card... wonder why?