DON’T TALK W/CUST SVC - CALL BRINKS CORP RESPONSE If you ever have a problem with Brinks customer service (WHICH I ALWAYS DO) call the Brinks Corporate Response dept. I spoke with an employee with cust svc and tried to explain that my current statement was showing one amount and my current balance was showing double. She just kept responding that the amount due was the double amount. So I asked for a supervisor (on the phone now for 58 minutes). He was just as ignorant. So I called the corporate response dept and spoke with Samuel who was patient, polite and went above and beyond to help me. Samuel resolved my issue and after I hung up I checked my account on line and it was displaying the correct amount. Samuel is a gem and brought me back to a calm and happy person. 😀

Brinks is the worst company I’ve ever had to deal with! … Brinks is the worst company I’ve ever dealt with. My alarm system was broken for months in spite of 23 calls I made to the company. They finally replaced my system at a high cost to me since they wouldn’t let me out of my contract. Now, my brand new system is broken again. They want me to pay all of these fees even though I purchased a protection plan. What is wrong with the system now is faulty equipment but still want to charge me for a technician to come out even with the protection plan. This company is a nightmare. When you talk to different reps they promise you different things but never follow through. They only fix things if you add time to your contract otherwise you are screwed. Looking into securing a lawyer. I am fed up with this crap company.

Lousy customer service Lousy customer service, service schedules could take weeks and monitoring service fails to call back or send police. Will drop quickly when 3 years contract expires. Brinks customer support call me after review and fixed all pending issues. Thank you Trustpilot!

Not to be confused with the actual… Not to be confused with the actual Brinks, which we did, this Brinks totally upsold their abilities t steal us from ADT. They actually really suck at their job. They destroyed our doorbell, lied about their prices for a selling point, neglected to let us know that for them to come out and fix problems caused by their cheap equipment it costs a minimum of 200 dollars. When we disagreed and said we wanted out. The initial sales person called and bullied my mother and then the company said it would cost us 5000 dollars to break the contract we did not know we had signed.

Lawarren is truly living up to… My tech Lawarren is truly living up to his nickname the 24hour installer. He drove 3 hours same day to install my alarm. Thanks skyline your technician needs an award.