Will straight up lie to you If I could leave zero stars I would. It’s great service when they install but once you’re a customer they could care less. Lie about updating your service without renewing your contract. Just get a ring doorbell. Brinks security is not worth your money or time. Nothing works as it should.

I switched from ADT to Brinks I switched from ADT to Brinks, because I had the worst experience with ADT (a story for another review). The Brinks salesperson Chevon was excellent. He was very professional, kind and took the time to walk through my extensive equipment and contract questions. My only complaint: I was contacted by Brinks after filling out online form on one of their landing pages. I received a call within a few minutes. The only thing that bothered me during the sign up process is the lack of company credentials in the employees email signatures. I did my own due diligence and verified that the people I communicated with actually worked for the company. I work in affiliate marketing, so I am always cautious of online and third-party scams. I would expect a company the size of Brinks to ensure their employees have consistent branded company email signatures set up. It’s an important aspect of building and maintaining brand trust. I’ll update my review in 6 months regarding the equipment and services.

Omg it's a great security system Omg it's a great security system. It's so good I can't even get away with nothing. I was doing something I wasn't suppose one night with it and then darn bright lights hit me right in the eye and of course I got caught coming in past my time...😉 But the system didn't have no problem shutting me down. I love it

Crooked Company I called Brinks to cancel service in Dec 23 as I was overbilled $60. Finally after being through multiple reps, all to whom I insisted I needed to cancel my account, I was told the only was I could cancel was to log in my account. I told Brinks I had tried that numerous times but was unable to gain access and refuse to waste any more of my time doing that, but since they had confirmed my password and account, they needed to cancel my account. Last week Brinks send me a statement that now I owed them $250, I was shocked as I had not used Brinks in 4 months, in fact Brinks had canceled my ability to arm the alarm, still they kept billing me non stop. I called their rep, who said the only way they will cancel my service and stop billing me was for me to sign a document agreeing to pay the $250. Brinks are crooks really, I filled complaint with BBB, Attorney General's office. Hopefully their buisness license gets revoked or they get hit with Class action suit for Fraud. Brinks is a Total Fraud buisness.

DON’T TALK W/CUST SVC - CALL BRINKS CORP RESPONSE If you ever have a problem with Brinks customer service (WHICH I ALWAYS DO) call the Brinks Corporate Response dept. I spoke with an employee with cust svc and tried to explain that my current statement was showing one amount and my current balance was showing double. She just kept responding that the amount due was the double amount. So I asked for a supervisor (on the phone now for 58 minutes). He was just as ignorant. So I called the corporate response dept and spoke with Samuel who was patient, polite and went above and beyond to help me. Samuel resolved my issue and after I hung up I checked my account on line and it was displaying the correct amount. Samuel is a gem and brought me back to a calm and happy person. 😀