Brinks is the worst company I’ve ever had to deal with! … Brinks is the worst company I’ve ever dealt with. My alarm system was broken for months in spite of 23 calls I made to the company. They finally replaced my system at a high cost to me since they wouldn’t let me out of my contract. Now, my brand new system is broken again. They want me to pay all of these fees even though I purchased a protection plan. What is wrong with the system now is faulty equipment but still want to charge me for a technician to come out even with the protection plan. This company is a nightmare. When you talk to different reps they promise you different things but never follow through. They only fix things if you add time to your contract otherwise you are screwed. Looking into securing a lawyer. I am fed up with this crap company.

Don't use Brinks - Deceptive business practices Don't use Brinks! Substandard support. Deceptive business practices. IF you cancel, they require 30 days' notice to cancel. I sent a cancelling letter January then I am being billed January - Feb.! So, if you cancel in January, they will be charge for February as well. They try to offer deals for continued service but while you're thinking about it you will be charged for that month and 30 days ahead. I got locked in a contract for at least 36 mos with me not even using the service. The only reason they contacted me is because I had to change my checking account number then Brinks wasn't getting their payment. Don't get locked in an agreement from a previous owner requiring subscribing to service for months. This should be illegal. CANCEL then renegotiate your own contract. READ your current contract. If new owner inheriting an existing contract - cancel! I shouldn't be held liable for previous contacts. This company is looking like one of those Home Warranty companies where you pay for everything and get nothing! Good Luck!

The tech Lawarren from Skyline Brinks… The tech Lawarren from Skyline Brinks was well dressed looking good. He did a great install. I highly recommend him to do all my family and friends install.

I have been through several technicians… I have been through several technicians in the last few months with an ongoing control panel not communicating properly. After talking with one technician for around 1/2 hour yesterday, was then transferred to Brittany without any advance notice. Brittany is the one who is receiving these 5 stars for taking care of my issue.

Not to be confused with the actual… Not to be confused with the actual Brinks, which we did, this Brinks totally upsold their abilities t steal us from ADT. They actually really suck at their job. They destroyed our doorbell, lied about their prices for a selling point, neglected to let us know that for them to come out and fix problems caused by their cheap equipment it costs a minimum of 200 dollars. When we disagreed and said we wanted out. The initial sales person called and bullied my mother and then the company said it would cost us 5000 dollars to break the contract we did not know we had signed.