All BRINKS is good at is robbing you of… All BRINKS is good at is robbing you of your monthly fee Service is ok, never used actual service for emergency BUT, THEY WONT LET YOU TERMINATE SERVICE without jumping through hoops I paid agreed upon final bill and they are still billing me, they use scare tactics and strong arm customers into not canceling , you can’t cancel without a “termination email “ and it takes forever

The tech Lawarren from Skyline Brinks… The tech Lawarren from Skyline Brinks was well dressed looking good. He did a great install. I highly recommend him to do all my family and friends install.

DON’T TALK W/CUST SVC - CALL BRINKS CORP RESPONSE If you ever have a problem with Brinks customer service (WHICH I ALWAYS DO) call the Brinks Corporate Response dept. I spoke with an employee with cust svc and tried to explain that my current statement was showing one amount and my current balance was showing double. She just kept responding that the amount due was the double amount. So I asked for a supervisor (on the phone now for 58 minutes). He was just as ignorant. So I called the corporate response dept and spoke with Samuel who was patient, polite and went above and beyond to help me. Samuel resolved my issue and after I hung up I checked my account on line and it was displaying the correct amount. Samuel is a gem and brought me back to a calm and happy person. 😀

Will straight up lie to you If I could leave zero stars I would. It’s great service when they install but once you’re a customer they could care less. Lie about updating your service without renewing your contract. Just get a ring doorbell. Brinks security is not worth your money or time. Nothing works as it should.

Crooked Company I called Brinks to cancel service in Dec 23 as I was overbilled $60. Finally after being through multiple reps, all to whom I insisted I needed to cancel my account, I was told the only was I could cancel was to log in my account. I told Brinks I had tried that numerous times but was unable to gain access and refuse to waste any more of my time doing that, but since they had confirmed my password and account, they needed to cancel my account. Last week Brinks send me a statement that now I owed them $250, I was shocked as I had not used Brinks in 4 months, in fact Brinks had canceled my ability to arm the alarm, still they kept billing me non stop. I called their rep, who said the only way they will cancel my service and stop billing me was for me to sign a document agreeing to pay the $250. Brinks are crooks really, I filled complaint with BBB, Attorney General's office. Hopefully their buisness license gets revoked or they get hit with Class action suit for Fraud. Brinks is a Total Fraud buisness.