Lawarren is super awesome Super job installing our alarm system Lawarren. You did an amazing job. You was on time, well dressed and professional. I appreciate you and skyline.

Lawarren with skyline brinks Lawarren with skyline brinks Mr lawarren did an excellent job getting me on the security system. Very nice person to have in yourhome . Very good at explaining everything. Not in a rush take time showing you everything.

Brinks is the worst company I’ve ever had to deal with! … Brinks is the worst company I’ve ever dealt with. My alarm system was broken for months in spite of 23 calls I made to the company. They finally replaced my system at a high cost to me since they wouldn’t let me out of my contract. Now, my brand new system is broken again. They want me to pay all of these fees even though I purchased a protection plan. What is wrong with the system now is faulty equipment but still want to charge me for a technician to come out even with the protection plan. This company is a nightmare. When you talk to different reps they promise you different things but never follow through. They only fix things if you add time to your contract otherwise you are screwed. Looking into securing a lawyer. I am fed up with this crap company.

It's happened again. BRINKS CUSTOMER SERVICE SUCKS This is a copy of an email I sent on 4-10-24 I spoke to a support representative (I wrote his name down, cannot find my notes) on either 4-8 or 4-9 2024 because all of my components of my home security system went offline at the same time. He advised he would send a battery out for the metal box hanging on the wall. He instructed me to call support back when I receive the shipment. I asked him to expedite the shipment because I am going on vacation next week. I agreed to the $20 charge for priority shipping. On 4-10-24 I received the battery and called support as instructed. I spoke to Sabrina, who provided excellent customer service. She said the battery is not required for my wireless alarm system. We fixed the initial problem and then she told me I would have to pay the shipping and handling (S/H) to return the battery. Battery I asked if I was going to receive a credit for expediting the shipment of the battery. She said only if I return the battery. Why should I pay for S/H if it was not my fault the battery was sent to me in the first place? I had a problem one or two years ago that was never resolved. I don't remember the problem but I was promised a call back three times and I never received any call backs. YOUR CUSTOMER SERVICE SUCKS. When my contract comes up for renewal I am going to call another company. This is from the Better Business Bureau website a/o 4-10-24 Customer Complaints 6,872 complaints closed in last 3 years 1,377 complaints closed in last 12 months

Don't use Brinks - Deceptive business practices Don't use Brinks! Substandard support. Deceptive business practices. IF you cancel, they require 30 days' notice to cancel. I sent a cancelling letter January then I am being billed January - Feb.! So, if you cancel in January, they will be charge for February as well. They try to offer deals for continued service but while you're thinking about it you will be charged for that month and 30 days ahead. I got locked in a contract for at least 36 mos with me not even using the service. The only reason they contacted me is because I had to change my checking account number then Brinks wasn't getting their payment. Don't get locked in an agreement from a previous owner requiring subscribing to service for months. This should be illegal. CANCEL then renegotiate your own contract. READ your current contract. If new owner inheriting an existing contract - cancel! I shouldn't be held liable for previous contacts. This company is looking like one of those Home Warranty companies where you pay for everything and get nothing! Good Luck!