Poor service response I usually read reviews but a friend referred vector (what a mistake). It’s holiday season and I am stuck without alarm. Service has no sense of urgency. Devon from tech support was very rude and wants callers to be alarm technicians when you call. Made mistake switching from Brinks

Hopeful, but not there yet We had some problems with the reliability of the system (false alarms due to smoke detectors) and didn't get the best response initially from Vector's branch. However, after writing an online review, the branch manager reached out and is doing what is needed to address the problems. I'm optimistic that things will work out, and will come back and give them some more stars towards the end of 2017 after everything is settled.

20 Years Experience I have been a customer of vector security for over 20 years. I pay in full every year my service contract. For the most part the system has been reliable. But, whenever there is an issue or problem it takes sometimes several weeks to get a technician who knows what they are doing to come to our home. I also have an ADT system at another location. They typically respond faster. Just be aware these vendors are quick to take your money, but very slow when you need them for repairs.

TERRIBLE COMPANY Vector Security bought out our local monitoring service. Wife was recovering from cancer/chemo at the time. Salesman rang door bell and told wife needed her to sign a contract "just to change the service." Sold our house two years later. Vector now says wife signed a 3 year contract and we owe another year for $500. Refused to cancel service even though new home owner (at our suggestion) continued service with Vector. We have refused payment and Vector sent account to a collection agency. STRONGLY SUGGEST YOU NEVER USE THIS COMPANY.

We recently had our alarm system… We recently had our alarm system upgraded and have already had a system failure. We had 2 false smoke alarms at last evening/early morning. Called first thing for a service call and could not be scheduled for 2 weeks, entirely too long to wait for a security system repair. Had we not been home, which would not be uncommon in the summer, I fear that the fire company may have broken into the house to look for the fire.