Don't use them!!! First of all, they never called to check on thing when the alarm would actually go off...then on top of that, we are military, so when it came time to PCS, they made us pay out the remainder of our contract even after we sent them a copy of the orders and a written notice to cancel service. They are rude on the phone in their customer service department and we have already told all our military friends to never use them.

Customer service is great they are… Customer service is great they are really nice and helpful.But I been having numerous problems with my system still my notifications is not working on my phone for the cameras..he's been here several times and still can't figure it out..Thinking of canceling if not fixed...why pay for something that doae not work right...sorry

Poor service response I usually read reviews but a friend referred vector (what a mistake). It’s holiday season and I am stuck without alarm. Service has no sense of urgency. Devon from tech support was very rude and wants callers to be alarm technicians when you call. Made mistake switching from Brinks

Only giving one star because I can't… Only giving one star because I can't click zero. I never recalled signing a 60 month contract. I was provided with the alleged contract that i signed. Its definitely not my signature. I told the dealer THE DAY I SIGNED UP FOR SERVICE that i would be moving. He assured me with military orders it would be no problem to cancel. He never said i would either have to sell my house or pay over $2300 for a service contract that was binding for 60 months. If this was the business model from the start, good luck with future military customers and competing in todays market with other security companies.

Dont use them if its a weekend house. Dont use them if its a weekend house., They wont service your alarm on weekends, But when they sold me system and later i added, they had weekend service to come. So they promise you the world for a sale but then youre out of luck if there are an issues . When you get new system they are so accommodating. They give you a personal sales rep who calls you back with but once its installed, forget about getting any call backs.,