We recently had our alarm system… We recently had our alarm system upgraded and have already had a system failure. We had 2 false smoke alarms at last evening/early morning. Called first thing for a service call and could not be scheduled for 2 weeks, entirely too long to wait for a security system repair. Had we not been home, which would not be uncommon in the summer, I fear that the fire company may have broken into the house to look for the fire.

Terrible company Terrible company, poor equipment, poor service, bad central station monitoring. What more can I say? If you can avoid this company, by all means do so, ESPECIALLY if you are a commercial customer that does not like to be called routinely, late at night, to hear about a faulty unit going off, from a company that makes no attempts to fix the problem. Look at their pathetic reply below…..

My husband was sent to 3 different… My husband was sent to 3 different people to cancel the service. His mother had passed and the house was empty and being sold. They wanted a letter and a copy of the death certificate before they would cancel. If we get another bill from them we will be contacting the BBB and an attorney. What a scam. We will definitely be telling others about our experience.

We just received a wireless installation We just received a wireless installation. Every day we get many calls and emails about our system not communicating with vector. When we call, they don’t know why or they run a test. They say the “test” is working and then an hour later it’s not working. This company is such a waste of daily time and money. Very frustrated. Also, I’ve called the Fort Lauderdale office. No one answers, so I leave a message and never get called back.

Dont use them if its a weekend house. Dont use them if its a weekend house., They wont service your alarm on weekends, But when they sold me system and later i added, they had weekend service to come. So they promise you the world for a sale but then youre out of luck if there are an issues . When you get new system they are so accommodating. They give you a personal sales rep who calls you back with but once its installed, forget about getting any call backs.,