Don't use them!!! First of all, they never called to check on thing when the alarm would actually go off...then on top of that, we are military, so when it came time to PCS, they made us pay out the remainder of our contract even after we sent them a copy of the orders and a written notice to cancel service. They are rude on the phone in their customer service department and we have already told all our military friends to never use them.

I was a customer for over eight years I was a customer for over eight years. Half the time the cameras didn't work. Customer service was awful and they are two expensive. I moved three times and continued to use this company for service. The last move, I was only in the home for a year. They charged me over a 1k for two cameras and sensors. They started me on a new contract for whatever reason. Then I sold the home and they forced me to cancel service and charged me over 2K to get out of the contract. RUN, don't walk away from this company. They will rip you off!

20 Years Experience I have been a customer of vector security for over 20 years. I pay in full every year my service contract. For the most part the system has been reliable. But, whenever there is an issue or problem it takes sometimes several weeks to get a technician who knows what they are doing to come to our home. I also have an ADT system at another location. They typically respond faster. Just be aware these vendors are quick to take your money, but very slow when you need them for repairs.

Hopeful, but not there yet We had some problems with the reliability of the system (false alarms due to smoke detectors) and didn't get the best response initially from Vector's branch. However, after writing an online review, the branch manager reached out and is doing what is needed to address the problems. I'm optimistic that things will work out, and will come back and give them some more stars towards the end of 2017 after everything is settled.

My husband was sent to 3 different… My husband was sent to 3 different people to cancel the service. His mother had passed and the house was empty and being sold. They wanted a letter and a copy of the death certificate before they would cancel. If we get another bill from them we will be contacting the BBB and an attorney. What a scam. We will definitely be telling others about our experience.