Terrible customer service Grainy cameras are night I found out this company changed its name due to so many bad reviews. They had Much lower stars ! Look under Titanium (without the home smart part). This is the absolute worst company I’ve encountered they use miss leading sales practices with surprise cost hidden in the contract. They will lie about anything to seal the deal. I experienced horrible install always late missing essential items for install. The cameras are very grainy at night. Cancelation is a night mare. Even if you do everything they ask they will not close out the account on their sides no department knows what the other is doing and will harass you. Trust me reviews can save you! Go directly to a brand that’s stood the test of time or you will be very disappointed down the line.

Biggest mistake I ever made Biggest mistake I ever made, full of hype at the state fair and everything goes downhill the day after installation. My door bell camera never arrived and my outdoor cameras never arrived as of 2 years later. I stopped using the system within the first year and just pay the bill. I call and try to cancel with an early term but stay on hold for over 2 hours with the retention team. This must be a plot to make you hang up and not cancel. Stay clear of them!!!! Lucky for me I didn't cancel my Xfinity system.

Can't cancel monitoring service I am living a nightmare trying to cancel. Called customer service multiple times to cancel. They told me a ticket has been submitted to cancellation department and they will call. All I got so far is crickets. I asked for their direct number and they said they don't have one. All they have available is an email address. What good is an email address if they don't respond. No cancellation direct phone number is fishy to me. I have filed complaints to Bureau of investigative services, BBB and Alarm.com.

The worse company ever The worse company ever. It took almost a year to cancel the services and still couldn't cancel services after what the representative asked us to write and email to their billing department. Then sales called again with a different company name on caller ID, my husband thinking it was Vivint. Titanium, this damm company is still trying to get money from us for the new services only by verbal contract and not with a written contract. Never sent us a contract to sign either. Now harassing us for $3000. Mind you the alarm system isn't even set up at our home. Our system is through Vivint. Don't sign up with this company, worse company and customer service ever.

I had this company for 3 years it… I had this company for 3 years it seemed ok. But jus recently ive sent several request for a tech. I have a bad guest window sensor and now a panel that do not respond. If my panel is not communicating with there server my system is use list. Also my bill went up with out my consent are any contact. So its obvious to say i will b canceling my service and seeking another company Goodbye 👋🏾