Bruce Smith
GBTitanium It was an adventure trying to get everything set up with payments and security cameras but now that I have all my equipment I’m fine. Most of my problems came with the representative. The people that installed my equipment were great. If could have made the process of getting scheduled and getting the cameras before a couple months they would deserve 5 stars
Loyce Cheatson
GBbilling department is a joke billing department is a joke. I have been dealing with this horrible company since 2019 and the only reason why I still am a active customer is because of the contract I was tricked into signing. I am on manual billing and yet this company keeps charging my card fraudulent and without being unauthorized. They tell me they are deleting my payment info and never do and when you call for help you get the run around. I have to talk to several people to get reimbursed. This has happened about 5 times
David Wong
GBCan't cancel monitoring service I am living a nightmare trying to cancel. Called customer service multiple times to cancel. They told me a ticket has been submitted to cancellation department and they will call. All I got so far is crickets. I asked for their direct number and they said they don't have one. All they have available is an email address. What good is an email address if they don't respond. No cancellation direct phone number is fishy to me. I have filed complaints to Bureau of investigative services, BBB and Alarm.com.
chandra howard
GBDo not use Titanium Alarm Company Do not use Titanium Alarm Company. I entered into a contract and changed my bank account information they continued to use the account that I asked them NOT to use, which made me get overdraft fees. When I called they refused to re emburse my fees. This company wants the customer to comply with them, but refuses to do their part when they make a mistake. I DO NOT RECOMMEND THEM AT ALL
Patricia
GBDO NOT GET TITANIUM! DO NOT GET TITANIUM!! ITS BEEN A NIGHT MARE EVER SENCE WE EVEN ACCEPTED THEM AS OUR SECURITY COMPANY,, AND AFTER WE CANCELED!! THEY ARE TAKEING MONEY OUT OF OUR ACCOUNT WITH OUT AUTHORIZATION!! STELLING FROM US.. ITS TIME TO GET A LAWYER NOW. AND THEY STATE TITANIUM WILL GET THERE MONEY AS IF THEY HAVE SOME KIND OF LUPE HOLE THEY CAN ACCESS PEOPLE'S ACCOUNTS WITH OUT PERMISSION...