The worse company ever The worse company ever. It took almost a year to cancel the services and still couldn't cancel services after what the representative asked us to write and email to their billing department. Then sales called again with a different company name on caller ID, my husband thinking it was Vivint. Titanium, this damm company is still trying to get money from us for the new services only by verbal contract and not with a written contract. Never sent us a contract to sign either. Now harassing us for $3000. Mind you the alarm system isn't even set up at our home. Our system is through Vivint. Don't sign up with this company, worse company and customer service ever.

Biggest mistake I ever made Biggest mistake I ever made, full of hype at the state fair and everything goes downhill the day after installation. My door bell camera never arrived and my outdoor cameras never arrived as of 2 years later. I stopped using the system within the first year and just pay the bill. I call and try to cancel with an early term but stay on hold for over 2 hours with the retention team. This must be a plot to make you hang up and not cancel. Stay clear of them!!!! Lucky for me I didn't cancel my Xfinity system.

They don’t deserve a star only to be… They don’t deserve a star only to be shut down for bad business practices. This company is Incredibly dishonest disorganized unethical company Enticed me with higher end cameras then installed lesser quality cameras. Grainy unclear night vision. Bad unethical billing practices. After first year or two the bill goes up significantly. Impossible to get anyone to help with technical issues and impossible to get rid of company once contract ends. The cancellation process is horrible time consuming and any credit card they have will be billed until card is canceled or they are blocked. If your alarm is on and they randomly disconnect your account but don't prepare you, your stuck with the alarm sounding bad soon as you open /close any door or window Run !!

I actually meant a 0 stars ⭐️ but had… I actually meant a 0 stars ⭐️ but had the worse experience worthless security system. Would always be down and even after we did our 3 year contract still could not get it deactivated. They always put you on hold for long periods of time and not resolve a thing.

Titanium is where it’s at Irvin Montano was extremely professional and timely with his call. Checking on the equipment that was recently installed. Titanium shows how much it cares about its clients.