Cynthia Adkins
GBThe customer service is horrible The customer service is horrible. When you have an issue with the equipment and need a technician to come out it takes weeks but your still paying your monthly payment which sucks. Do not recommend this company it's horrible.
Maria Yang-Echaniz
GBThe worse company ever The worse company ever. It took almost a year to cancel the services and still couldn't cancel services after what the representative asked us to write and email to their billing department. Then sales called again with a different company name on caller ID, my husband thinking it was Vivint. Titanium, this damm company is still trying to get money from us for the new services only by verbal contract and not with a written contract. Never sent us a contract to sign either. Now harassing us for $3000. Mind you the alarm system isn't even set up at our home. Our system is through Vivint. Don't sign up with this company, worse company and customer service ever.
Adam Jaramillo
GBCamera Installation Robert just installed our 4 cameras around the perimeter of our house. He was extremely professional from the moment he introduced himself until he finished. He made sure everything was to our liking and helped answer any questions we had. It's rare these days to find an installer of any kind that takes the time to understand what the customer's needs are and to make sure they are happy. Robert did an outstanding job overall and the installation process could not have gone any better.
Patricia
GBDO NOT GET TITANIUM! DO NOT GET TITANIUM!! ITS BEEN A NIGHT MARE EVER SENCE WE EVEN ACCEPTED THEM AS OUR SECURITY COMPANY,, AND AFTER WE CANCELED!! THEY ARE TAKEING MONEY OUT OF OUR ACCOUNT WITH OUT AUTHORIZATION!! STELLING FROM US.. ITS TIME TO GET A LAWYER NOW. AND THEY STATE TITANIUM WILL GET THERE MONEY AS IF THEY HAVE SOME KIND OF LUPE HOLE THEY CAN ACCESS PEOPLE'S ACCOUNTS WITH OUT PERMISSION...
Rami G
GBGreat customer service. Easy to use. My apartment complex had a preinstalled Simon XT and I just needed to add monitoring. Titanium’s customer service and sales teams are very friendly and the Alarm.com app is easy to use. I love being able to monitor the status of my alarm, as well as receive notifications when any sensor (especially doors) are opened and closed.