AWFUL CUSTOMER SERVICE AND DELIVERY AWFUL CUSTOMER SERVICE AND DELIVERY! My home was broken into and 911 was not called. The issue with Baltimore PD not being contacted is up in the air, I think it's bad business, they said it was about registration--but that part is OVER. At this point in time, and what makes this whole situation unacceptable is the customer service, after the incident no one reached out to me. I called and sent emails for about a month before I was finally able to get in touch with someone. There is no justification for that amount of time. Mistakes happen, but if there's not attempt to rectify the error and make your clients feel safe that's where there's a huge issue. I am stuck in this contract and have no peace of mind, I don't want this to happen to anyone else. I don't mind paying each month for a company I trust, a company where I know if something goes wrong they won't leave me hanging by the telephone. This is not alliance.

1⭐️ is too much First let me say that 1 star is too much. In 2019 we bought a security system from this company. When installation was completed a few things that we were promised (yard sign and window decals) were never delivered. Today I have spent 2 hours trying every number published as well as the numbers I had on past emails to get in touch with these people. NOTHING! Every number I had or found was busy, the email address I had was no longer effective. The best part was that they aren’t even listed on the BBB site. Can anyone tell me how to contact them?

I was told numerous times that I had so … I was told numerous times that I had so many free months because of major mess ups and I am still being billed. The billing department has been extremely rude and disrespectful. The last technician put huge holes in my walls and cords hanging out of my house. I was told that it would be fixed and now going on 2 months. I am now being billed for 6 months when 3 of thosewere supposed to be free. This is honestly the worst experience I’ve had with customer service in my life.

LEON SHACKELFORD WOW BEST SERVICE!! LEON SHACKELFORD he's helping costumer on security sistem making sure costumer are safe in their own home .he delivered! Doesn't take no for answer,took care of me and make sure my family and home was secure best recommend for him. Best representative!

Lies and lies is all you get from this… Lies and lies is all you get from this company. They will lure u in 5 years agreement without telling u, they will keep charging u every month even of u dont have a service working. They will cancel appointments on u without telling u, or technician just wont show up. They never answer or call u back when u need them, they will argue with u and will never try to make it up for their shady business. Worst ever.! They only want ur money!