Frustrated with Product We have had issues from day one. The first door lock was defective and had to be replaced. Just recently we had an issue where we bought a new router for our internet and our camera couldn't recognize it. After multiple phone calls, it was determined we would have to use an Ethernet cord to connect. We did not have this cord. It was like jumping thru hoops to have someone find a cord for us (seriously, I'm sure we aren't the only people to need this special Ethernet cord at a $20 price) They want you to buy their service but then don't want to service you when you need assistance. As an edit. I have checked the box the camera came in and all the other boxes with he additional equipment. The cord adapter was not there. Regardless of whether it was left out or I misplaced it, I simply wanted a replacement which took an act of congress and almost a week to get a response.

Not that simple My issue is the takeover swith. We were told we could use our existing door/window sensors by installing a takeover switch. A week later and my alarm is still not up and running. Linkinteractive technical support has tried to talk me thru install, but that's like trying to talk someone thru flying a plane with absolutely no experience! I feel the sales person should not have made it seem so simple. If you don't know anything about circuit boards and all the stuff that goes with it, then don't attempt it. Also we have not been able to find anyone that is willing to work on another company's equipment.

Unable to follow thru on execution Unable to follow thru on execution. Ordered over the weekend now almost Thursday unable to get an account set up and equipment mailed. Sure hope they are better at monitoring and dispatching help.

Equipment is going bad -

fail products I have had several problems with panels from 2gig. I have had my z-wave devices disappear, my GoBrigde fail, my z-wave devices disappear again, my z-wave devices simultaneously all fail, my panel freeze, my TS-1 panel cannot connect because of Firmwire, and many problems with costumer service where they should have known better. After my first z-wave crash, i had to re-add every device and set back up my automations. That was a huge hassle. After my latest z-wave crash it was determined the panel was faulty. I said I am wanting to upgrade because I have been dealing with so many issues with this panel over the last three years. I asked if I could pay the difference and have you send me a IQ-2 panel. I was told I could only restart my contract and pay the new contract fee. It seemed simple enough to send me a new panel with an upgrade fee, but I was told it was not an option. Instead I was sent the same old panel that is not compatible with my TS-1 secondary panel because of firmware. I took hours setting everything back up, but then the new panel froze and I can no longer use any z-wave devices. I have no idea how long my z-wave will be off line this time. I bough this system because it was advertised as home automation. I have spent far more effort on this system than the system has alleviated. I have not been overly demanding. I am actually a very pleasant person normal, but I am so sick of this product it keeps me up at night. I do not trust the home security system. That is a scary thing. I am a police officer and I need to rely on your product to keep my family aware of danger when I cannot be home. I feel like I have not asked too much. I want a product that works and the 2gig panel has not done that for me. I always pay my bills and I ask very little. I have been with you three years in October. I feel like I have given the benifit of the doubt to a continually faulty product. I asked for a new product and I was told I either pay full price for the new panel, sensor translator, and secondary panel; or get something that is not going to work. I am just so disappointed with your company.