Ongoing issues, in almost every way. Way too many issues with sales people not knowing their product, shipping the wrong stuff, techs not knowing how to install, and despite my attempts to avoid these issues over and over with all their reassurances, they kept happening. :( The dispatch people are nice enough, but will dispatch someone then spend 10min on the phone with you leading up to the fact that they dispatched police (which I then need to immediately cancel, if possible!) because we haven't found a way for my users to confirm their identities for false alarms. Still with malfunctioning equipment, unacceptable installs, and still can't figure out an appropriate way to use the service in a way that works for us. Working on it...

I am appalled that Link interractive … I am appalled that Link interractive would keep charging me any amount after I explained that my handicapped daughter's condition has worsened and she can't get to the alarm quick enough when it is armed. Unfortunately, I didn't read my contract well enough and didn't know that I had to keep paying for an alarm I am not using. I will send an review of my experience to yelp to warn prospective buyers that they need to think twice before buying an alarm with no heart!!!

Awful and ineffective products Horrible product. Alarm went off for no reason and kept going off. The whole thing is a hassle. Got a new alarm and was missing the brain. Customer service isn't helpful.

Frustrated with Product We have had issues from day one. The first door lock was defective and had to be replaced. Just recently we had an issue where we bought a new router for our internet and our camera couldn't recognize it. After multiple phone calls, it was determined we would have to use an Ethernet cord to connect. We did not have this cord. It was like jumping thru hoops to have someone find a cord for us (seriously, I'm sure we aren't the only people to need this special Ethernet cord at a $20 price) They want you to buy their service but then don't want to service you when you need assistance. As an edit. I have checked the box the camera came in and all the other boxes with he additional equipment. The cord adapter was not there. Regardless of whether it was left out or I misplaced it, I simply wanted a replacement which took an act of congress and almost a week to get a response.

One of the alarm sensors just won't … One of the alarm sensors just won't function properly but I'm locked into a three year deal and so I'm just stuck with a bunk sensor that sets off the alarm if I arm it from inside the house and not from outside the house via the alarm.com app. There is phone support, we replaced the sensor but still having the same issues. Just one of those things where this is actually where an alarm company would come to your residence and fix it.