Ongoing issues, in almost every way. Way too many issues with sales people not knowing their product, shipping the wrong stuff, techs not knowing how to install, and despite my attempts to avoid these issues over and over with all their reassurances, they kept happening. :( The dispatch people are nice enough, but will dispatch someone then spend 10min on the phone with you leading up to the fact that they dispatched police (which I then need to immediately cancel, if possible!) because we haven't found a way for my users to confirm their identities for false alarms. Still with malfunctioning equipment, unacceptable installs, and still can't figure out an appropriate way to use the service in a way that works for us. Working on it...

Not that simple My issue is the takeover swith. We were told we could use our existing door/window sensors by installing a takeover switch. A week later and my alarm is still not up and running. Linkinteractive technical support has tried to talk me thru install, but that's like trying to talk someone thru flying a plane with absolutely no experience! I feel the sales person should not have made it seem so simple. If you don't know anything about circuit boards and all the stuff that goes with it, then don't attempt it. Also we have not been able to find anyone that is willing to work on another company's equipment.

RUN AWAY Absolutely terrible experience with Link. A sales rep reached out to me in early 2018. He did a great job selling but terrible job explaining the setup of the system. When I got the system and tried to install it, I realized that this does NOT work for doors that aren't perfectly in line with their door frames (which is pretty common in older homes). When I explained this to Link, their initial solution was to use 3M stickies to get the sensors to line up with each other. To reiterate, their suggestion was for me to be MacGyver and rely on 3M stickies for a HOME SECURITY SYSTEM. I explained that this was unacceptable (what if the sensors fall off the door? I'm supposed to feel safe knowing my security system is relying on 3M stickies lined up?) and their next solution was to use different sensors - ones that get drilled into the door and frame. I said no, that is not what I want to do, as that is not what I originally ordered and if I had known the only option for my doors was to now drill into my doors, I would never have ordered it. At that point, I had already paid for 4 months of service without using the service for even a day. I asked to cancel since this was not working in my house (and this was after trying their suggestions) and the refused. The only thing they offered was a discount on a buyout. So, fast forward to July 2020 and my service is just now ending, and I had to pay $30 a month for two years without ever using the service. They are 100% unwilling to work with you on canceling the service if it does not work for your home, and cling to contracts. I understand how contracts work, but as someone who works in the service industry, I have time and time again severed contracts if the relationship REALLY isn't working. Why should both parties suffer? Link does not care - please know this before you sign up with them. You have been warned. Edit: see response from Link in which they reiterated everything I already said (options being to rely on foam for a home security system or drill into my door when that is never what I wanted/ordered), but failed to mention that they did nothing about charging me every month for two years knowing that their product did not work in my home - killer response folks

Unable to follow thru on execution Unable to follow thru on execution. Ordered over the weekend now almost Thursday unable to get an account set up and equipment mailed. Sure hope they are better at monitoring and dispatching help.

Equipment is going bad -