so I made an unfavorable review about Link Interactive and this was thier reply so I made an unfavorable review about how long it took to set up account. Link Interactive replies that the problem was a hold on my account. Making it seem like the problem was related to me. When I called the did not indicate a hold on my account. They just said that it was taking longer to process. Buyer beware of a security company that is unable to take responsibility for their own missteps. I now have zero trust in this company and want to make sure other know that hey do not tell the truth. Trust is all important to me as it relates to the company I trust with my home security.

Do your research! In advance of spending $$$, I worked with their teams to make sure what of the current security hardware I had would work with the new system. That would also let me know what I needed to purchase. Once I received the system parts, I found that what they said would work, did not. The system was supposed to be easy to install and was not. It has been two years and it still does not work correctly and not only did I have to purchase the equipment, I have had to pay monthly fees. I am very unhappy and will cancel as soon as possible. There are parts that are not installed yet, I even asked if there was a local person we could pay to install the equipment and they could not help at all. A total waste of momey. Do your research, make sure before you spend. I spent over $1K, NOT HAPPY AT ALL

Not that simple My issue is the takeover swith. We were told we could use our existing door/window sensors by installing a takeover switch. A week later and my alarm is still not up and running. Linkinteractive technical support has tried to talk me thru install, but that's like trying to talk someone thru flying a plane with absolutely no experience! I feel the sales person should not have made it seem so simple. If you don't know anything about circuit boards and all the stuff that goes with it, then don't attempt it. Also we have not been able to find anyone that is willing to work on another company's equipment.

Scammers trying to manipulate you into useless equipment and a three year contract Hi I worked with somebody over the phone and they didn’t tell me that the alarm system was depending on my Internet they didn’t tell me that they sign three-year contracts and they pressured me into signing what I thought was a month-to-month agreement not only that but I never installed my equipment and the activated billing for me and I never use the equipment equipment been returned to the company and they’ve tried to collect money for service that they never provided if you were considering using this company I would suggest you look elsewhere because it’s a scam and they high-pressure you in to getting their equipment to try to get payment out of you for three years and then I’ll say that you got a contract

Extrememely Poor Service My view of your service is certainly poor. The amount of issues have been far more than I would have expected since I left ADT. I plan to post reviews on the sites that I used to choose your service so that others do not have to go through the same pain which I have. It is obvious to me that your reps are not highly trained and they only care about saving your company money and certainly not a care in the world about your customer's time. If it would not take me so much time and money to move to another security company I would have cancelled you already.