Great customer service Great customer service Got money refunded from mal functioning discount code Swift delivery

CUSTOMER SERVICE? Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no disptach. Inability to be contacted by phone,email,or messenger on FB.Apparently they're v.busy with Covid unlike us Health workers and 3-5 days to answer anyone???Email to CEO on it's way too now.Awaiting discount voucher to be applied.Mailed and asked again,no code.Mailed again and asked again

Appalling. DO NOT USE Their products are reasonably priced but the compliments end here. Like many of the other reviewers have stated here, dreadful customer service, especially on the delivery side of things. Telephone staff are rude and patronising too. I found the same products online for the same price with free delivery and guaranteed one hour delivery slots. Use this company at your peril.

I recently purchased a cat scratching… I recently purchased a cat scratching post from this pet supply store, and I'm extremely satisfied with the quality of the product. It's made of durable material and my cat loves it! The store has a great selection of pet supplies, and I'll definitely be a returning customer.

A really "swell" company. This is the 2nd time I've used Swell Pets to buy my dog food, and I wouldn't go elsewhere now. Order one day, email confirmation same day, despatch confirmed & delivery (if not w/end) the next day 😀 On opening delivery this time I noticed the package had been dropped, no fault of Swell Pets, I called customer services & Immediately was offered a refund for the packs unusable, perfect. However when completely opened the damage was more than I had thought, only 3/18 packs ok. Called Swell Pets again.......charming again, and a free replacement was on its way.! 10/10 😄