Jennifer
GBReally impressed with speed and responsiveness I was very happy with my experience ordering from Vacuum Direct! I actually misplaced the tracking number and emailed them about it shortly after my purchase. I got a response from their customer service persons almost immediately with the number. Woohoo! Plus i got the vacuum that I ordered in less than 3 full business days when I was expecting it in 5. Now that's service!
David G
GBWish we had purchased elsewhere! We ordered a Dyson DC07 through their Ebay site. It arrived very quickly and for a refurbished machine we were happy. Unfortunately, only 4 months after taking delivery, whilst using the vacuum, it started to make a high pitched sound and smoke started bellowing out of the motor housing. We contacted the company via the Ebay and explained what had happened. A day or 2 later "Gary" responded asking me to explain the issues, despite having already providing full details. Since then nothing more, no response from them whatsoever, either directly through their contact link on their own website or via Ebay. We are now left with an unusable DC07, which was purchased middle of July 23 and despite their 1 year motor warranty, we have been completely left in the lurch. Ineffective customer service and a meaningless warranty, Will never purchase from them again! Awful.
Justin Moore
GBgreat place and product Finding the needed product was easy, placing the order and payment process was easy and quick. The part was exactly what I needed and shipped out quick. Only issue was the shipping notice came via email after the product already arrived in my email. But USPS is always unreliable with shipping notices, so I’m sure the company received it late. Would definitely recommend and will likely buy my next vacuum from here.
James
GBWhat customer service? There is NONE I bought an end cap to fix my Dyson and had gotten the wrong part so I tried to contact them for a "hassle-free" return and to this day have gotten no response. I left numerous messages, sent several emails and NOTHING. I decided to go elsewhere. What customer service? There was none.
Allan Lundie
GBJust wanted to say WOW what a company Just wanted to say WOW what a company, ordered parts on-line on Thanksgiving day (22 Nov) and received them on Saturday (24 Nov) afternoon. Now that's what I call service, something unheard now a days from other companies. Another thing I didn't notice when I placed my order was your in Michigan another plus in my book. I'll be installing all the new parts today and look forward to hearing our Dyson DC17 humming like brand new one again. Again Thank you for the great service and if I ever need any parts again I'll be contacting you again.