S Ali
GBNever Answer phone Call , And no email response I bought vacuum and suction was really bad from day one I tried to call them on number provided nearly one month but no answer at all they put me on hold more than 40 min and my call drops automatically . Tried to send them email nothing happen so far . Unbelievably Bad service
John Moreira
GBImpossible to replace part without a… Impossible to replace part without a diagram. Went to web and there were so many variations. The seller should asked for more specific information on the exact vac model, or give me a phone number to call at Dyson.
WY
GBDO NOT BUY FROM THIS WEBSITE I placed an order for items totaling over $100. They confirmed order and immediately charged me. After a week with no further information about shipping or any updates at all, I emailed and called them. Email went unanswered and their “customer service” call line automatically bumps to voicemail, which I left, also unanswered. Weeks later, several more emails and voicemails later, still zero response, zero updates, and no items from my order have been sent to me. I am in process of disputing charges and consider this company to be a complete scam. How reputable vacuum brands (Dyson, Miele etc.) are sold on their site is unbelievable to me, they should discontinue their relationship with this company completely. In short, total scammers! Do yourself a favor and DO NOT BUY FROM THIS WEBSITE!!
Allan Lundie
GBJust wanted to say WOW what a company Just wanted to say WOW what a company, ordered parts on-line on Thanksgiving day (22 Nov) and received them on Saturday (24 Nov) afternoon. Now that's what I call service, something unheard now a days from other companies. Another thing I didn't notice when I placed my order was your in Michigan another plus in my book. I'll be installing all the new parts today and look forward to hearing our Dyson DC17 humming like brand new one again. Again Thank you for the great service and if I ever need any parts again I'll be contacting you again.
James
GBWhat customer service? There is NONE I bought an end cap to fix my Dyson and had gotten the wrong part so I tried to contact them for a "hassle-free" return and to this day have gotten no response. I left numerous messages, sent several emails and NOTHING. I decided to go elsewhere. What customer service? There was none.