New cleaners poorly trained, damaged apartment I've been using myclean for years and previously I've had great experiences, but I've cancelled my service going forward because of three bad experiences in a row. The cleaner who had been coming to my apartment regularly left myclean, and it appears they have not done a good job of training new staff. First, a cleaner damaged my rug and left my bathroom a mess by knocking down my shower caddy and shower curtain rod. The next appointment we had to cancel because the cleaner was over 30 minutes late. I gave them one more try and the cleaner did significant damage to my floor by pushing or dragging my couch. I'm waiting to hear back if they will do anything to help me repair the damage. Sad that I need to find a new cleaning company.

Company will not address issues Inexperienced cleaner. Followed around and cleaned all missed and worked for an hour after left. Company said there will be no satisfaction because I have no pictures. Since I cleaned….there are no pictures.

Pretty good! The service is generally good. We've had some inconsistencies between cleaners but most have done a very nice job. Cleaners have been very trustworthy and work hard. Rates are on the higher end for this type of service. Customer service is usually very responsive to any scheduling issues though it would be nice if recurring appointment reminders came more than 24 hours in advance. Would give 3.5 stars if that was available.

Last minute reschedule & cancel We had an appointment booked for 1pm Sunday. Saturday afternoon they change it to 11:30am. Sunday morning they cancel it completely. Outrageously unprofessional.

Some are better than others Some cleaners are more thorough than others. The time spent cleaning is pretty short. Last time my cleaner waited until I got home even though I told her to let herself out when she finished. She was obviously waiting for a tip and telling me about some financial problems. I felt for her, as I'm not sure what percentage the housekeepers retain from the total fee. After tipping, the cost for a 2 1/2 hour clean was about $145, which is WAY higher than finding someone on care.com and paying hourly. So while she did a nice job, I cannot afford to continue. More than 80.00 for a 2 1/2 hour clean seems ridiculous to me, I will be finding a cleaner who I can pay directly without the service overhead.