New cleaners poorly trained, damaged apartment I've been using myclean for years and previously I've had great experiences, but I've cancelled my service going forward because of three bad experiences in a row. The cleaner who had been coming to my apartment regularly left myclean, and it appears they have not done a good job of training new staff. First, a cleaner damaged my rug and left my bathroom a mess by knocking down my shower caddy and shower curtain rod. The next appointment we had to cancel because the cleaner was over 30 minutes late. I gave them one more try and the cleaner did significant damage to my floor by pushing or dragging my couch. I'm waiting to hear back if they will do anything to help me repair the damage. Sad that I need to find a new cleaning company.

Mediocre, not amazing. So far, haven't had a perfect clean after 5 months. Nearly there with my first cleaner, but then she left MyClean. Second cleaner didn't mop floors (I know because dirty mop pad was not nearly as dirty as when I mop, so I mopped with the pad she left to see if it picked anything up, and it was as if the floors were untouched). I keep the house usually very clean, so bi-weekly clean is usually a maintenance clean and extra elbow grease for the tough-to-do-daily chores, but I find those things go undone even after I specifically request them (along baseboards dusted, 2 air vents vacuumed).

Some are better than others Some cleaners are more thorough than others. The time spent cleaning is pretty short. Last time my cleaner waited until I got home even though I told her to let herself out when she finished. She was obviously waiting for a tip and telling me about some financial problems. I felt for her, as I'm not sure what percentage the housekeepers retain from the total fee. After tipping, the cost for a 2 1/2 hour clean was about $145, which is WAY higher than finding someone on care.com and paying hourly. So while she did a nice job, I cannot afford to continue. More than 80.00 for a 2 1/2 hour clean seems ridiculous to me, I will be finding a cleaner who I can pay directly without the service overhead.

Cleaners have very specific tasks that … Cleaners have very specific tasks that they know they must do and that's what they do - nothing more, nothing less. I sometimes have to remind a cleaner of task previously agreed upon. Cleaners are given a minimal time allowance by their agency to complete their cleaning. Price for cleaning is fair. Cleaners are generally in their 30's-40's.

Cleaner threw out a big check of mine Cleaner threw out a big check of mine. Management never called me back. When I called them they claimed the cleaner said that she did not do it and explained how they were loyal to the cleaner and not to the customer. They also refused to book sessions for me and then wanted to charge me extra. They never apologized. The cleaner told me and them she may have thrown them out.