Carpet was measured incorrectly + other problems Carpet was measured incorrectly - Time to install delayed. Date was set to install later - E mail the day before said, "sorry it will be a week later." Store manager was slow to answer my calls. Very little coordination between employees. Poorly managed store - Recommend people shop elsewhere for carpet.

Installation didn't occur according to … Installation didn't occur according to the plan laid out and what we paid for prior to installation. The installer decided the previous layers of vinyl didn't need to be removed so now there is a 1.5 in. transition from our dinning room and family rooms to the kitchen.

Shelly was VERY helpful Shelly was VERY helpful, and always aware of the status of our order. She followed up, and made arrangments quickly. The linoleum install was aces. He went above and beyond making sure everything was just perfect!!

The installer rescheduled our… The installer rescheduled our installation two days before the date and misled us as to the reasoning behind the rescheduling. The salesperson also promised a discount and sent a bill without the discount. It took multiple calls to follow-up on this. In addition, we were hounded to pay a bill the day it was sent (without the promised discount) because it was the end of the month.

They did an absolutely fantastic job … They did an absolutely fantastic job laying my carpet. The two guys didn't stop working from the time they got to my place till they left and the carpet looks beautiful! I couldn't have asked for better service. I would highly recommend Carpet One to anyone.