My experience working with ICC … My experience working with ICC Restoration Project Manager, Chris as well as his flooring rep from Carpet One, josh. We the best. Took the time to explain the process, the differences. Chris’s knowledge was excellent and always willing to answer anything or explain the policy or process Did what they could to make our water damage as easy for us to handle as possible. Chris kept in great contact and any questions or issues I had we’re dealt with by him and always he always kept me updated or in the loop. Chris and the company’s he works with have made our experience dealing with water damage, and insurance claim much easier than if our experience wasn’t so great.

Shelly was VERY helpful Shelly was VERY helpful, and always aware of the status of our order. She followed up, and made arrangments quickly. The linoleum install was aces. He went above and beyond making sure everything was just perfect!!

Second time with Carpet One of Bloomington We worked with a wonderful sales associate, Lyn. He helped find carpet close to the color we had used a few years earlier. We were able to request the same installer, Jesus. He did a great job installing our new carpet. Carpet One was kind enough to keep our carpet when it arrived until we had finished remodeling the room where it was going to be installed. We are very satisfied with the carpet and Carpet One.

To make it simpler for your site to get… To make it simpler for your site to get to your expert work and make me your fan, I generally need your help. The site's illustrations are no better, however so please thank you for improving it.

The installer rescheduled our… The installer rescheduled our installation two days before the date and misled us as to the reasoning behind the rescheduling. The salesperson also promised a discount and sent a bill without the discount. It took multiple calls to follow-up on this. In addition, we were hounded to pay a bill the day it was sent (without the promised discount) because it was the end of the month.