Save your time, use a more ethical team My experience with National Van Lines and their and their sub (A2B Moving) was mixed. The driver that moved me from Seattle to Phoenix was awesome. Hands down the best I've ever worked with. The people who ran the company business side gouged me, straight and simple. I was guaranteed a NTE price for my interstate move, with a statement that the actual price would be based on weight if the weight was lower than the NTE weight estimated. I was told that once they took the load back to their office, they would weigh it and let me know what the new weight amounted to from a cost perspective. That never happened. They picked up my stuff, moved it 1500 miles and then told me they wouldn't drop it off until I paid the NTE rate. It was a weekend, so there was no one to talk to in the office. So I paid with the understanding that it would be made right. I immediately reached out to the owner of the business and never heard back. It amounted to close to $3000. Very disappointing. My advice to anyone considering this company is DON'T. There are plenty of good, ethical moving companies out there, and no reason to use one that isn't.

Move with Confidence! Recently used National Van Lines for a large Chicago to NJ move and have only positive things to say. They were the first to respond to my online inquiries and were extremely fair priced. Sam Meredith at the Chicago office guided me through the entire process and was very responsive to my (many) questions along the way. Driver Jamie Burns and his crew showed up on time and did a great careful job with the packing, loading and unloading. Highly recommended!

I do not recommend I do not recommend. We had a terrible experience with this mover. They contract their labor. Packers and movers caused quite a bit of damage. We had the highest levels of carrier liability with $0 deductible and $125,000 maximum level of protection. That's full replacement value protection and the most comprehensive plan available. They were obligated to compensate to repair or restore, but that didn't happen. We also purchased the full service VIP option that included full packing, crating and uncrating, and a $50,000 damage protection policy. All apparently worthless. Premier Van and Storage was the agent for National Van Lines. National reimbursed us for only 16% of the amount of our claim. And they declined to reply to any of my notes to them. Careless damages, lack of compensation, and lack of communication. I would keep looking if you're searching for a quality mover.

A nightmare experience A nightmare experience. They were the most expensive quote I received and unfortunately I did NOT receive the service I was promised. The driver was extremely unprofessional with several hours of delays on both pick-up and delivery dates with ZERO communication. The movers caused close to $1000 in damage to my furniture after they had me pay for full-coverage insurance and now refuse to take responsibility for the damage. I pointed out the damage to the mover and the driver immediately who apologized for the partner mover not being careful taking the items out of the truck. The driver told me I would have to call National Van Lines’ customer service line to file a claim. These people are only focused on creative excuses to avoid paying out claims. The worst kind of scam company. I am out $300+ for insurance on top of the near $1000 in damaged furniture I need to replace. I have moved SEVERAL times and have never had such a horrible experience!

No Accountability I received a call the day before our cross country move date to try to get me to reschedule which at that time I made them aware that I could not. CS stated that no one accepted this load until the night before. The crew showed with no packing materials. A moving company with nothing to pack the kitchen, and artwork even after I did a video call inventorying kitchen and paintings. Cesar the leader who arrived first at 7:50am, quit and drove off at 9am and never came back. After several calls to Tiffany in CS I came up with idea myself that the two workers who were left go to Home Depot and buy materials. There was no mattress bags/covers even after I did a video call inventorying bedrooms. Other furniture was placed on the truck unprotected which I made them pull it back off, and repack After 8 phone calls with Tiffany in CS, Lori (her supervisor) made me aware that this case had not been escalated. Even after the leader walked off the job, and with a crew too small to do the job, and no packing materials. So all the phone calls to Tiffany saying they were escalating to Operations was not true. Several items were loaded with insufficient protection. Shrink wrapping alone does not protect furniture from a long distance move. When workers shrink wrap their hands go right through when they carry the items leaving them open to dirt and insects etc... (I have pictures that were taken inside the truck to verify) Lori, (CS supv) said that they would take the truck to their Broadview office to "re-pack" properly things that had been improperly pack. Several items were left behind because there was insufficient packing materials and boxes. Coffee maker, knife set, tea pot, cookware etc... Paintings were put between mattresses instead of being boxed and protected. It took a 2 person crew 13hrs which put us a day behind on our relocation plans. I wanted to deal with National Van Lines exclusively. When 3rd or 4th parties are brought in this is what happens.