Moved from Florida to Utah Moved from Florida to Utah. Company said it would be in transit for about 7-10 days and ended up taking 31. When our stuff finally arrived it was delivered by a completely different company than who had picked it up. At least 90 percent of our items were damaged, completely broken, or taken apart with no one able to re assemble them. Our mattress had been drug through the dirt and mulch and other furniture had black stains on it. There was absolutely no regard for our items and the company, even though we filled out the paperwork has yet to be in contact to rectify this issue...whatever you do, do not use this company no matter what. They will destroy everything you own, lie to you, and take zero accountability for everything they do.

Don't use if you value your stuff Driver was late and didn't know what he was doing. Movers damaged many pieces of furniture and every single one of our boxes had some kind of damage. 75 inch TV was damaged by the movers. Don't use.

We were told conflicting information… We were told conflicting information about when Packers and loaders were coming. Were told would pack one day and load the next. Happened all in one day. Were told there would be 3 packets. 3 people showed up but one walked around the house and quit. I do feel bad for the other 4 people who worked very hard and efficiently. I have no problem with them. But the communication and information from National was very poor and disappointing.

Save your time, use a more ethical team My experience with National Van Lines and their and their sub (A2B Moving) was mixed. The driver that moved me from Seattle to Phoenix was awesome. Hands down the best I've ever worked with. The people who ran the company business side gouged me, straight and simple. I was guaranteed a NTE price for my interstate move, with a statement that the actual price would be based on weight if the weight was lower than the NTE weight estimated. I was told that once they took the load back to their office, they would weigh it and let me know what the new weight amounted to from a cost perspective. That never happened. They picked up my stuff, moved it 1500 miles and then told me they wouldn't drop it off until I paid the NTE rate. It was a weekend, so there was no one to talk to in the office. So I paid with the understanding that it would be made right. I immediately reached out to the owner of the business and never heard back. It amounted to close to $3000. Very disappointing. My advice to anyone considering this company is DON'T. There are plenty of good, ethical moving companies out there, and no reason to use one that isn't.

No Accountability I received a call the day before our cross country move date to try to get me to reschedule which at that time I made them aware that I could not. CS stated that no one accepted this load until the night before. The crew showed with no packing materials. A moving company with nothing to pack the kitchen, and artwork even after I did a video call inventorying kitchen and paintings. Cesar the leader who arrived first at 7:50am, quit and drove off at 9am and never came back. After several calls to Tiffany in CS I came up with idea myself that the two workers who were left go to Home Depot and buy materials. There was no mattress bags/covers even after I did a video call inventorying bedrooms. Other furniture was placed on the truck unprotected which I made them pull it back off, and repack After 8 phone calls with Tiffany in CS, Lori (her supervisor) made me aware that this case had not been escalated. Even after the leader walked off the job, and with a crew too small to do the job, and no packing materials. So all the phone calls to Tiffany saying they were escalating to Operations was not true. Several items were loaded with insufficient protection. Shrink wrapping alone does not protect furniture from a long distance move. When workers shrink wrap their hands go right through when they carry the items leaving them open to dirt and insects etc... (I have pictures that were taken inside the truck to verify) Lori, (CS supv) said that they would take the truck to their Broadview office to "re-pack" properly things that had been improperly pack. Several items were left behind because there was insufficient packing materials and boxes. Coffee maker, knife set, tea pot, cookware etc... Paintings were put between mattresses instead of being boxed and protected. It took a 2 person crew 13hrs which put us a day behind on our relocation plans. I wanted to deal with National Van Lines exclusively. When 3rd or 4th parties are brought in this is what happens.