Poor Customer Service Upon final confirmation call to confirm all details prior to move, it was never communicated the actual moving company that was going to be used or their polices. Drop off was scheduled for 3 days later from pickup. When my delivery date came and went, I was told that it would be a 14 day wait to receive my items. When I expressed my dissatisfaction, I was blamed, insulted, and threatened with suit for my review. The communication, follow up, and basic customer service within this company is severely lacking.

WA to TN I have been meaning to write a review for nearly two years but have been busy and forgot until now when I am getting ready to move again. Pros- they did keep my things in storage for a month as part of the agreement, and everything arrived in Tn without any missing items. Cons- I don’t even know where to begin. I hired them to pack and move me from Camas, WA to Germantown TN. First, I went over in detail with the estimator how many large and small pieces and how much just “stuff” we have. I went into all of the cabinets and closets and walked through every room. I expected that my estimate would be a little off, it usually is. But it was nearly double what I was originally quoted. Second/ they sent two guys to pack a very full four bedroom house. I had been assured it would only take one day by the slick salesman, but it took them 3 or 4 days. Third, the two guys were nice but had no idea how to professionally pack anything. When it arrived in Memphis half of the boxes were half empty, many pieces of china were simply stacked on each other, not individually wrapped or taken care of. I’ve moved more times than I can count and I have never seen such a terrible packing job. And they charged me an arm and a leg for it. I could’ve done it myself in the time it took them and it would’ve been a much better job. Fourth - The packers on the WA end Also put moving tape directly on furniture and lamps- damaging several expensive items beyond repair. Fifth/ the movers are supposed to catalog everything they pack and label every box. There was no catalog and the only labels were numbered stickers. Again- worst packing job ever. Sixth/ when the truck arrived at my house again there were only TWO guys to unpack it. So- I would absolutely not recommend. They raised the rate at a time I could not cancel, failed to catalog anything, did a terrible job packing with lots of half empty boxes which I of course paid to move, put moving tape on my furniture and ruined some of it, delayed me by days in getting back to TN to start my job…. The list is endless. Would not use them again and would tell anyone who asked to go to Find a better moving company.

This was my first awesome experience This was my first experience hiring a moving company and I was not prepared for how detailed my inventory of household goods needed to be. After numerous emails and phone calls I thought that my list was complete. However, when the movers arrived they told me how much I had left off. They figured out what their truck would hold and I adjusted what I needed hauled. Their contact at US Interstate Van Lines then refigured my bill. Within minutes Rigo and Jose (the movers) went into action. Two hours after a late arrival and about ten hours the next day the truck was loaded and gone. They were two of the hardest workers I have ever seen. They packed boxes and wrapped furniture in such a way that it would arrive unscratched. They drove north on I-95 until they were required to rest. Arriving in Va. Beach at 8:00P.M., they were unloaded by 11:00 p.m. So they were able to do everything at a reasonable time. Would recommend them.

Biggest scam ever around price and… Biggest scam ever around price and delivery dates. Stay away from them at all costs. Their estimate was okay and fair but the contractor doing the moving on their behalf came into our apartment and told us we have to pay double because the estimate amount isn’t enough money for the distance. They charged us for 550 cf instead of the actual load of 411 cf has stacked, packed and measured by their contractor. They picked up our stuff on Oct 9 and promised a delivery from Seattle to Miami within 20 business days and today is Dec 6 and they are unable to provide a delivery date. On Nov 1 they told us our stuff hadn’t left Seattle but it would arrive the week of Nov 22. On Nov 26 they said it would be by Dec 1. On Dec 1 they told us the truck broke down and they don’t know. The agent we were talking to was Amanda. On Dec 6 they tell us there isn’t an Amanda working in their office and it should arrive on Dec 8 based on notes but they don’t know if that date will hold true.

If you live in FL this might be a great… If you live in FL this might be a great company. However they are brokers and did not move me although all the times I called and asked what their function was, they misrepresented their business. I ended up paying over 10k to move from VA to WV 432 miles. I am not a competitor. This is a true nightmare story.