Total thieves took more than 3800 to move us and Never moved us The company uses a third party to move items but gives a price. The 3rd party showed up with a truck that was too small and tried to charge more than double what the initial company had charged. They were smoking in my house and did not speak english well enough that we could work with them. I am not going to be extorted out of money.

The literal worst move I have ever experienced Quite possibly the worst move I've ever experienced. They somehow found a no-name, poorly reviewed moving company to facilitate moving my 2bed apartment from SF to Seattle, and took nearly 4 weeks to make an 800 mile delivery (for context, a cross country move from the east coast to SF took 3 weeks). The original $4000 quote I was given has turned into me paying nearly $15,000 to get everything, which is a ridiculous amount for an apartment move that has taken so long to wrap up. They also ignored me when I asked to not store my stuff, and shipped everything off to Nevada to put things into a storage locker, and I had to call multiple times per week to get things back on track. Save yourself the headache, get away from this company, don't give them a penny of your money.

AVOID!! Stolen deposit $$$ with no customer service to speak of AVOID!!! Horrible experience, feel like my deposit has been stolen as I have been told for the past 2.5 months that I would be refunded my deposit as I cancelled within the cancellation window, however each time I call I am told "Do not worry, you are in line for a refund but we just haven't got to you yet."

DO NOT USE !! DO NOT USE !! The salesman John Andrew’s is the biggest con artist full of false promises and lies. Let me start with half of my stuff arrived broken. Once they received my money they blocked my number thankfully I had taken pictures of the truck that took my stuff is the only reason why I have my stuff this company is the biggest scam never use them! My stuff wasn’t delivered on time as promised I had to chase this company to find my belongings and now it’s mostly broken after paying thousands and thousands of dollars to get my things. Don’t bother with these people use U-Haul rent your own truck and hire people to move your things while you’re there onto the U-Haul and drive it yourself Had the worst experience ever with this company

They never showed up I had a representative named John that was nice in the beginning, then once I signed the contract and the moving date started getting closer, he had a covid exposure (I don't buy it) and could no longer help with any questions. They gave me a 3 day pickup window, that came and went while I was waiting with all of my bags packed. I kept calling and asking for updates, I was told that I would know when the drivers would arrive before they (the company) did because the drivers would contact me directly. That never happened and the movers never showed up. I never heard from American again. I was stuck last minute having to move an apartments' worth of stuff all by myself (a single young woman) because American totally ghosted me. Pick a different company, these people aren't to be trusted