Unethical and Unprofessional Driver was unprofessional, unethical, and didn't follow company protocol. Many items are missing/stolen or broken and company will take little responsibility or accountability. Buyers beware!!

Complete Failure To Take Responsibility For Their Actions Like the prior reviewer if I could give zero stars I would. They lost things that cannot be replaced - literally lost them - and worse, have failed to take action to find them. These things have very significant value to us, but with regard to some of them little or no value to others. A chair that belongs to someone else was dropped off at our house. We told them, but they did nothing to get it and deliver it to its owner. They obviously do not even care Dumping us off on a separate company (essentially an insurance company) and telling us to file a claim does no good. The insurance company does not communicate, and it will not make any effort to locate our things. This company's abject failure to even attempt to remedy it's mistakes has made this a terrible experience. STAY AWAY.

WORST MOVING COMPANY EVER WORST MOVING COMPANY EVER! Misquoted entire load, had to book 2nd load taking 1/2 a month to get, didn't put bed or bedding needed on 1st load, broke countless items, packers walked off job, ran out of boxes, charged $40K and left us to pack own stuff, dumped drawers on floor, crushed delicate boxes, customer service doesn't care - nightmare start to finish on every level imaginable! AVOID AT ALL COSTS!

Moved my elderly parents from Georgia… Moved my elderly parents from Georgia to Florida. They had a driveway with narrow turning access. The rep came out and assured them that a straight truck would be needed due to the nature of the neighborhood and their driveway. They explained that there would not be a problem entering their property with that particular truck. HOWEVER, on the morning of the move, a large tractor trailer showed up. We explained that they told us a straight truck would be sent. We were told they would try to call and get the correct truck. The truck was unavailable. We were then told they would have to send a U-Haul truck and make trips back-and-forth between the incorrect tractor trailer they sent and my parents’ house. We were also told there would be numerous charges added to the bill at that time. My elderly parents were standing in their driveway with all of their belongings packed and ready to go. There was no way to change what was happening. We were also told to call and explain what had happened to the area supervisor. Upon making that phone call, we were told it was not their fault and we would have to pay the extra $1000. Basically, you signed the contract- so pay. It is clearly written on the contract that we have that a straight truck was to be sent, but they continue to badger my father over the extra money and have even threatened him with legal action. It saddens me that a business such as this is allowed to lie and bully its customers. Beware of extra charges, and pack your valuables yourself. Many items were broken in the move. We had used them prior to this, but will not use them in our upcoming move.

Canceled at last minute We scheduled our move and arranged things to move on a Friday to reduce costs and was told that a weekday move should be easy to schedule - especially in December - because almost no one moves in December. We signed their quote about 2 weeks before the move date. We were only moving about 1 mile in Henderson, NV. 72 hours before the move (and 48 hours) before they were to start packing us, they canceled. She simply said we overbooked that day. Wow! They asked us if we'd move on Saturday instead. We agreed. The next day they informed us (by text) that they couldn't do that either. They simply do not stand behind their commitments. They are obviously not well organized and are poorly managed to allow this to occur. If they had given us a week or so notice, we would have had time to find another mover. She said their other clients were booked before me, so they knew the date was overbooked (when I signed the quote) but they still didn't tell us until the last minute. I received no recommendations for other companies, no help in solving our problem. Just a text saying sorry and canceling the move. So if you have to move because your lease is up, or you sold your house, and cannot adjust the moving date at the last minute, you should avoid this company.