Rentokil is allegedly a big and… Rentokil is allegedly a big and efficient company offering termite control. Its website is full of glowing customer reviews but I have had a terrible experience. I had a rentokil termite inspection 6 months ago only to find I have a major termite infestation. When I called to arrange an urgent visit I was told by the call center person that I would hear from a consultant. After 6 hours of no call back I called again and was told by another phone person that they would email the consultant. The next morning still no reply. I called again and was told after making a big fuss that this phone person would investigate only to be told that the consultant they were allegedly contacting was on leave although none of the call center people knew this! I wasted 24 hours with this nonsense. Terrible customer service for a returning customer who obviously wont be returning. By the way the company obviously also lost revenue that would have run into the thousands.

St. George’s rd ps. Simon visited us today because of a fresh outbreak of white ants. He was prompt helpful and polite. He answered each question with a full explanation. We have used Rentokil over many years but have found the level of expertise lacking in the recent visits. Simon has given me hope we will once again start to be given the service we have been paying for. Regards marg

Yearly inspection We had our yearly inspection today at 13 Lodge Ave Old Toongabbie 2146 Your 2 men who introduced themselves to us Sean and Cooper both had excellent customer service and were very polite in everything they did. Due to weather only the inside areas were inspected and sprayed. You should be very proud to have employees like them both. Kind Regards Gary And Margaret Morris

The technician who attended this year… The technician who attended this year was very thorough & efficient. Nothing was too much trouble- went into the ceiling & took extra care in areas we were concerned about. We are keen to have this technician again next year due to his professional approach.

I am required to use this company… I am required to use this company (Albury branch) for my annual termite warranty inspection for my home built by Rawsons 2 years ago. Absolutely sh!t company to deal with, won't return calls, emails, show up to appointments, provide a annual termite report etc. They have no interest in completing the annual termite inspection all so they can get out of honouring their warranty. Beware if you are building a new home.