Rentokil is allegedly a big and… Rentokil is allegedly a big and efficient company offering termite control. Its website is full of glowing customer reviews but I have had a terrible experience. I had a rentokil termite inspection 6 months ago only to find I have a major termite infestation. When I called to arrange an urgent visit I was told by the call center person that I would hear from a consultant. After 6 hours of no call back I called again and was told by another phone person that they would email the consultant. The next morning still no reply. I called again and was told after making a big fuss that this phone person would investigate only to be told that the consultant they were allegedly contacting was on leave although none of the call center people knew this! I wasted 24 hours with this nonsense. Terrible customer service for a returning customer who obviously wont be returning. By the way the company obviously also lost revenue that would have run into the thousands.

On Time, Thorough and same day Reporting - Wonderful Personal Touch and Efficient The office gave me a timely notice of when the inspector was next in my area and then worked with me to book in the ideal visit appointment. The technician arrived dead on time, performed the inspection thoroughly and quickly. I received the report via email on the same day of the inspection which showed how wonderfully efficient my local office operates. Everyone I dealt with was very friendly and helpful.

Yearly inspection We had our yearly inspection today at 13 Lodge Ave Old Toongabbie 2146 Your 2 men who introduced themselves to us Sean and Cooper both had excellent customer service and were very polite in everything they did. Due to weather only the inside areas were inspected and sprayed. You should be very proud to have employees like them both. Kind Regards Gary And Margaret Morris

Local office usually good Usually a positive service from local office. Experienced soured by the lies and obnoxious messaging from the head office team in Lidcombe. Feel free to retract your lies and apologise for the unnecessary tone of your email.

They drilled holes in our spa pipes,was… They drilled holes in our spa pipes,was hoping to use over Xmas break. Didnt fill some of the holes they drilled. 2 guys came to do the treatment, one was called away, I felt it was a very rushed job, that is why mistakes were made. Very disappointing, I recommended a client of mine to Rentokil but they have not contacted her.