From my phone calls and emails with… From my phone calls and emails with Doris to the delivery from the freight co everything was top notch A+ customer service. Oh and the tub is beautiful. Arrived wrapped like a baby and at 60 pounds we easily carried it inside. It's not installed yet so I can't comment on ease of install but the feet went on easily. I'm so glad I chose Vintage tubs in PA for our bath remodel.

Purchased tub 8 years ago Purchased tub 8 years ago. Upgraded to shower over tub 2 years ago. Spent quite a bit of money with this company. Original tub was delivered damaged due to poor packaging. Claw feet were just sliding around in the tub. It was promptly replaced but I had to deal with disposing of the tub myself. Not easy. Since upgrading to shower over tub, the new diverted valve failed in just over a year. Warranty had expired of course. Purchased new valve. Zero installation instructions, not a part that you can easily remove and correct installation. I have twice requested the installation instructions but have not received a response. Instructions, to be honest, aren’t the most explicit when you do have them.

Customer service is 5 stars AND delivery on time product inexpensive and beautiful Customer service is 5 stars ! Vincent is the most charming helpful person and made it so easy to choose a very affordable beautiful tub .... compared with other companies it was a steal . The delivery was on schedule and they called to follow up and sent all tracking info immediately. I would recommend this company to anyone in need of a vintage clawfoot bathtub. Elizabeth NYC

ordered kitchen faucet on line ordered kitchen faucet on line . It was processed and shipped very quickly per your advertised delivery. Good job. I hired a professional plumber to inspect package of components and install the new unit. All threads were fitted with the white tape included. Upon turning on the water the faucet leaked very badly around faucet neck body. Discovered a crushed 0-ring. Online drawings did not show this o-ring. Actually there are two. Called customer service. Said detailed drawing and o-ring specification were not available . Customer service responded very quickly by immediately shipping replacement O-rings. upon installation by plumber it still leaks.

The tub arrived on time The tub arrived on time. The extra insulation that was requested was installed. It fits perfectly in the space and my wife loves taking baths in the tub. The ordering process was fantastic as well. Thank you for your attention to detail and for making such a beautiful tub.