Great Initiative Started off bad, but Carrie called me back on their on initiative, and advised me that I was in fact overcharged on my repair, and gave me a fair refund. The tech just entered wrong "code". OUTSTANDING customer service!!! I would highly recommend!!!!

From the person who answers the phone … From the person who answers the phone to those who come out and do the work, everyone is super nice. I had them come out to add a water and gas line for new appliances. They were clean, courteous and did a great job. The reason I gave them 3 stars was based mostly on pricing. I spent $1,700 to have them run those 2 lines, then when I called them a couple of days later to come help with an emergency under my sink (not a result of anything they did), I called them at 4pm and they said I'd be charge after hours pricing. This would be $169 for just coming out...then additional from there. When I paid them $1,700 just days prior and called at 4pm. I declined and hired a self employed plumber.

I thought the job was done well I thought the job was done well; however, very overpri ed. I felt like when my water softener was checked, something was done to make it appear to be broke in an attempt to sell me an overpriced water softener for $1900.00. I felt like I was being taken all the way around.

Might want to try somewhere else... Wanted to know if I had the instruction manual to help him figure out what was wrong with the water softener -he figured it out by calling tech support. Did not wear shoe covers. Seemed pretty sure he could not fix tub faucets - and indeed he could not. Told me that the new water pressure modulator he installed would only last about 5 years.

Tech was professional and competent Tech was professional and competent. However, initial review centered around selling high end cost replacement of entire shower/tub unit rather than focus on requested repair. Overall cost was extremely high to me .... given the simplicity of the fix.