Disappointed I had high hope for Hope, since many people recommended them. I was warned they were expensive, but I was willing to accept that for good work. Totally disappointed. Not only did they miss three appointments (even after confirming multiple times on the third try), but they charged us over $200 to wrap appx. 6 feet of pipe. I checked our local hardware store, the wrap cost less than $5 for a 6-ft section. I will never use these people again.

Excellent workmanship Excellent workmanship at the quoted price despite running into a couple of issues once they got into the three different jobs. Only negative was that the job they were working before they got to us ended up taking longer and they had to reschedule our job to the next day. Jim, our plumber, provided great feedback and explained everything clearly.

Very good customer service Very good customer service, professional installer, good quality work, but prices seemed quite high. However, they had some programs to offset the pricing somewhat. That said, if it weren't for prices, we would hire them again.

I needed some plumbing related issues … I needed some plumbing related issues with the commodes in the home to be addressed. The technician you sent was very professional and knowledgeable. I did not like the fact he recommended each commode to be completely updated. I had three to be repaired and the estimate came in at about $1,000. I knew how to fix the commodes but my time is valuable however this estimate was out of line. I went out bought the parts and repaired all three for about $18. I did have him put in a frost-free bib which I had a much lower estimate from a competitor of yours but Dana was so helpful I felt the need to give him some business. I will use your company if there are some hourly rates available verses set fees as if you are a doctor's office.

Bad business tactics The plumber who came to our home Thomas. Didn’t examine our plumbing concern. He was suppose to look at our toilet and tell us why it was leaking from the bottom for our insurance claim. He said our toilet was leaking from the top but it wasn’t and isn’t. He finally told my husband on the phone the seal was probably broken but he wouldn’t write his findings on paper for our insurance claim. This plumber seemed to be more interested in finding other appliances in our home that might be faulty rather than doing what we asked him to do. He ended up raising the price we were originally quoted of 98.00 to 125.00 because he did exploratory work nobody asked him to do. This was not a good experience at all. After several attempts the manager called my husband to offer us our money back it never happened we ended up with a store credit that we will never use.