From the person who answers the phone … From the person who answers the phone to those who come out and do the work, everyone is super nice. I had them come out to add a water and gas line for new appliances. They were clean, courteous and did a great job. The reason I gave them 3 stars was based mostly on pricing. I spent $1,700 to have them run those 2 lines, then when I called them a couple of days later to come help with an emergency under my sink (not a result of anything they did), I called them at 4pm and they said I'd be charge after hours pricing. This would be $169 for just coming out...then additional from there. When I paid them $1,700 just days prior and called at 4pm. I declined and hired a self employed plumber.

Tech was professional and competent Tech was professional and competent. However, initial review centered around selling high end cost replacement of entire shower/tub unit rather than focus on requested repair. Overall cost was extremely high to me .... given the simplicity of the fix.

Hope plumbing is dishonest. Terrible work. Hope plumbing is dishonest and does terrible work. I will not hire them again. They never fixed my problem, but still wanted a huge fee. They refused to come back out and fix the problem. I had a different company come out and fixes my problem quickly and cheaply. Like under $50. Hope wanted to charge thousands. No thank you hope plumbing

Might want to try somewhere else... Wanted to know if I had the instruction manual to help him figure out what was wrong with the water softener -he figured it out by calling tech support. Did not wear shoe covers. Seemed pretty sure he could not fix tub faucets - and indeed he could not. Told me that the new water pressure modulator he installed would only last about 5 years.

Bad business tactics The plumber who came to our home Thomas. Didn’t examine our plumbing concern. He was suppose to look at our toilet and tell us why it was leaking from the bottom for our insurance claim. He said our toilet was leaking from the top but it wasn’t and isn’t. He finally told my husband on the phone the seal was probably broken but he wouldn’t write his findings on paper for our insurance claim. This plumber seemed to be more interested in finding other appliances in our home that might be faulty rather than doing what we asked him to do. He ended up raising the price we were originally quoted of 98.00 to 125.00 because he did exploratory work nobody asked him to do. This was not a good experience at all. After several attempts the manager called my husband to offer us our money back it never happened we ended up with a store credit that we will never use.