From the person who answers the phone … From the person who answers the phone to those who come out and do the work, everyone is super nice. I had them come out to add a water and gas line for new appliances. They were clean, courteous and did a great job. The reason I gave them 3 stars was based mostly on pricing. I spent $1,700 to have them run those 2 lines, then when I called them a couple of days later to come help with an emergency under my sink (not a result of anything they did), I called them at 4pm and they said I'd be charge after hours pricing. This would be $169 for just coming out...then additional from there. When I paid them $1,700 just days prior and called at 4pm. I declined and hired a self employed plumber.

Getting What You Paid For - NOT They sent an email showing a photo of the tech that would be coming to my house, but they sent a different person. The guy that came out did not perform all the services that were to be included as outlined in Angie's List. They were more interested in quoting me a price to replace my plumbing. I had a slow running drain in the bathroom. After their tech was done I was presented with the bill, which I paid. The next morning when I ran water in the sink, it was backing up worse than before the Hope Plumbing tech came. When I called Hope Plumbing, and also sent emails, no response was received. I would NEVER use them again.

I thought the job was done well I thought the job was done well; however, very overpri ed. I felt like when my water softener was checked, something was done to make it appear to be broke in an attempt to sell me an overpriced water softener for $1900.00. I felt like I was being taken all the way around.

I felt the rep was more focused on … I felt the rep was more focused on selling me a complete new bathtub then addressing the immediate plumbing problem I called about. Although I understand the upsell approach I simply needed help with my problem and the next bid focused solely on that and I hired them instead

I paid a $1,000+ two weeks ago to have … I paid a $1,000+ two weeks ago to have a leak in the bathroom repaired only to have the problem not fixed and when they return want to charge me another $1,400 to fix the problem that they did not identify the first time. Very disappointed.