From the person who answers the phone … From the person who answers the phone to those who come out and do the work, everyone is super nice. I had them come out to add a water and gas line for new appliances. They were clean, courteous and did a great job. The reason I gave them 3 stars was based mostly on pricing. I spent $1,700 to have them run those 2 lines, then when I called them a couple of days later to come help with an emergency under my sink (not a result of anything they did), I called them at 4pm and they said I'd be charge after hours pricing. This would be $169 for just coming out...then additional from there. When I paid them $1,700 just days prior and called at 4pm. I declined and hired a self employed plumber.

The plumbers were great to work with … The plumbers were great to work with and tried hard to get me the best result under some difficult circumstances. They had some difficulty installing the panels surrounding the tub. Fortunately I had previously installed identical paneling and was able to identify the source of the problems and show them how to do the trim on the panels. "It takes a village" with a 100 year old home!

I thought the job was done well I thought the job was done well; however, very overpri ed. I felt like when my water softener was checked, something was done to make it appear to be broke in an attempt to sell me an overpriced water softener for $1900.00. I felt like I was being taken all the way around.

I felt the rep was more focused on … I felt the rep was more focused on selling me a complete new bathtub then addressing the immediate plumbing problem I called about. Although I understand the upsell approach I simply needed help with my problem and the next bid focused solely on that and I hired them instead

Inexperienced technician Quick to respond and come out. However, the technician didn’t understand problem. Had consults on phone a couple times to diagnosis problem. Once quote was received it was way higher than expected. We chose to get a second opinion. This quote diagnosed the problem as something completely different. We chose the other company which also saved us almost $900 and actually fixed the problem.