Excellent workmanship Excellent workmanship at the quoted price despite running into a couple of issues once they got into the three different jobs. Only negative was that the job they were working before they got to us ended up taking longer and they had to reschedule our job to the next day. Jim, our plumber, provided great feedback and explained everything clearly.

The plumbers were great to work with … The plumbers were great to work with and tried hard to get me the best result under some difficult circumstances. They had some difficulty installing the panels surrounding the tub. Fortunately I had previously installed identical paneling and was able to identify the source of the problems and show them how to do the trim on the panels. "It takes a village" with a 100 year old home!

I needed some plumbing related issues … I needed some plumbing related issues with the commodes in the home to be addressed. The technician you sent was very professional and knowledgeable. I did not like the fact he recommended each commode to be completely updated. I had three to be repaired and the estimate came in at about $1,000. I knew how to fix the commodes but my time is valuable however this estimate was out of line. I went out bought the parts and repaired all three for about $18. I did have him put in a frost-free bib which I had a much lower estimate from a competitor of yours but Dana was so helpful I felt the need to give him some business. I will use your company if there are some hourly rates available verses set fees as if you are a doctor's office.

I felt the rep was more focused on … I felt the rep was more focused on selling me a complete new bathtub then addressing the immediate plumbing problem I called about. Although I understand the upsell approach I simply needed help with my problem and the next bid focused solely on that and I hired them instead

Great Initiative Started off bad, but Carrie called me back on their on initiative, and advised me that I was in fact overcharged on my repair, and gave me a fair refund. The tech just entered wrong "code". OUTSTANDING customer service!!! I would highly recommend!!!!