We've been using TaxCloud since 2017 We've been using TaxCloud since 2017. First, I used them on an eCommerce project and since, they've become our primary sales tax software for both my software businesses. I'm a fan. They're API is clean and clear, their support team is responsive, and their pricing is definitely reasonable.

We have used tax cloud out of laziness and it was a mistake We have used tax cloud out of laziness for 10+ years. It started quite affordably and despite providing the same service has gone up in price quite a bit. They just gave notice that after next month its going up to $80 to calculate sales tax on just 200 orders, and far more after that. This is better than the last price increase where they just doubled the monthly fee and we didn't find out until our statement. We have also had taxcloud grossly over bill us and support be rough at best. Yeah its some work to migrate to something else, but its worth the hassle. Given their are services for $49 a month that calculate 250 transactions (after that is $100 for 1000 vs tax cloud at $300 for 1000) and they do tax calculations globally. Yeah they were integrated with our cart, but we have a few more hours of testing a new solution and can then put tax cloud in our rear view for good.

Our overall experience with TaxCloud is… Our overall experience with TaxCloud is amazing. The software is easy to use, set-up and the support is first-class. Very impressive!

Love working with the TaxCloud team Love working with the TaxCloud team! First had questions for the support team and was offered step-by-step help with the setup. Chris and Mark were both extremely competent and helpful. Then I had more in-depth Marketplace Tax questions and was introduced to Pat, VP of BizDev. Pat setup a time for a call with me and my co-founder and walked us though different options and gave us very transparent useful advice. Really appreciate all the help and look forward to using the product!

No response to emails I've emailed a few times expressing my concern regarding my Amazon Sales Tax Report. The directions don't 100% match my TaxCloud account, so I'm not sure if you're actually getting my sales tax report? I've called on the phone only to be told to email. It would be nice if someone would answer my emails so that I know everything is working properly.