Great Service The instructions for the application were clear to follow. We were kept in the loop during the process by progress posts. We received our renewed passport faster then expected. Thank you for your help!

I was provided no service whatsoever I was provided no service whatsoever, and I was charged and not refunded several hundred dollars. I strongly suggest you look for other, more straightforward options to get a passport quickly. Be very cautious. Realize that whatever happens with your passport you will pay full fare.

I called to cancel my order a month ago… I called to cancel my order a month ago was told it would be 21 business days before I would be refunded. Well here we are almost a month and half and no refund. Ive read the other reviews with similar feedback and read the companies reply. No ownership over their poor customer service. Their customer service reps need training on empathy. When I called she said were backed up. How is that my problem? Please give me my 400 bucks back.

They came through They came through! I was skeptical but desperate to get my passport renewed within 5 weeks before a trip to Mexico. Yes, so much money for the two-week guarantee, but they are legit. I did need to call to talk to a human to get the process rolling after the online submission part. She was so nice and helpful. They text you every step of the process once you deliver the application to FedEx, which was also comforting.

Solid Service / Delivered to Expectations I generally don't write reviews...positive or negative. In this case, I feel like I want people to know that these Fastport people do what they say, are highly communicative in an automated 'status update' kind of way, are available on customer support phone lines and delivered exactly to expectations. Great job - Thank you!