Great technology lowers stress!! It's very unnerving to send your only Passport off to a strange company and just blindly hope for the best but Alice made my experience easy!! She was friendly, never rushed me and knew exactly what she was doing. The technology is amazing...it let's you see virtually every step along the way. My only advice would be to use a schedule faster than you think you need as FedEx took an extra day to make my delivery. Thank you Fastport!!!

They came through They came through! I was skeptical but desperate to get my passport renewed within 5 weeks before a trip to Mexico. Yes, so much money for the two-week guarantee, but they are legit. I did need to call to talk to a human to get the process rolling after the online submission part. She was so nice and helpful. They text you every step of the process once you deliver the application to FedEx, which was also comforting.

Directions from Fastport conflicted… Directions from Fastport conflicted with the procedures at the post office, which caused a week-long delay while I tried to get a clear path to follow. When I called Fastport for help, I got someone whose proficiency with the English language prevented us from being able to properly communicate. When I asked for another representative who I might have been able to better understand, she absolutely refused. I eventually had to completely dump Fastport from the process and did it myself. It was a total waste of $300. Order number was GW-30A3E6138

FedEx shipping is a giant weak link Arrived three days later than expected. FedEx is a hell of a weak link in the operation. Because it happened over a weekend, there was no support to help me figure out what was going on or how to fix it. Supposedly I could track it through their website, but it required an account that I was never prompted to create when I purchased the service nor could I find any way of creating one. The lack of support outside of 9-5 M-F is a big problem in a business where success and failure can be determined by a few hours.

I just signed up and they never called… I just signed up and they never called me back. My order number is GW-9F83.... and I filled out the application and got this number to complete my application 1-800-220-1759, and no one ever picks up the phone. I have a rush order and there is no hope to get to the post office in time now for our trip.