FedEx shipping is a giant weak link Arrived three days later than expected. FedEx is a hell of a weak link in the operation. Because it happened over a weekend, there was no support to help me figure out what was going on or how to fix it. Supposedly I could track it through their website, but it required an account that I was never prompted to create when I purchased the service nor could I find any way of creating one. The lack of support outside of 9-5 M-F is a big problem in a business where success and failure can be determined by a few hours.

Was told that my passport would arrive…and it DIDN'T Was told that my passport would arrive via overnight FedEx - now it's arriving via USPS late. The communication from Fastport was nonexistant, I got more help from the State Department. Save your money and DON'T USE THEM!

Directions from Fastport conflicted… Directions from Fastport conflicted with the procedures at the post office, which caused a week-long delay while I tried to get a clear path to follow. When I called Fastport for help, I got someone whose proficiency with the English language prevented us from being able to properly communicate. When I asked for another representative who I might have been able to better understand, she absolutely refused. I eventually had to completely dump Fastport from the process and did it myself. It was a total waste of $300. Order number was GW-30A3E6138

Thank God for Carrie N Thank God for Carrie N! She helped us through a very stressful situation in replacing an expired passport. We received the renewed passport quicker than expected. Not only that, she walked us through the process with extra helpful instructions. Hopefully I won't need to expedite a passport again, but if so - this is the place!

You can trust them! Realizing my husbands passport was expiring within a few months after our international trip was planned I frantically searched for a reputable company to expedite the renewal process. The detailed steps to follow was what I needed to be sure no errors were made and risk the renewal being returned. I tracked the process every step of the way on their easy to use website. I believe from start to new passport in hand was 3 weeks! Hopefully I won’t forget to renew in time again, however, if I do I know who to use!