For me it was excellent, but for my companion it was a nightmare. My companion needed a third party to track down the location of a passport and eventaully a visa. I did not know whether or not I would be traveling alone to Ghana or with a companion within days of our departure date. So I have reservations with the company and its employees.

Derek is an amazing representative I was speaking and emailing Derek from your company and he's an amazing listener and worker. It's so great to have him on the phone with me because he knows exactly what i want. Other than that, it's a little difficult to reach out to Derek or other representatives. The girl always put me on hold.

Great customer service! I had an issue with the copy of my birth certificate that I submitted and was sure that once I got the corrected copy sent in my passport would be delayed but my Husband would receive his in time for our trip....but much to my surprise... mine arrived right along with my husbands..Scott was extremely informative and help during the entire process

Fantastic Service! I needed to renew my boss' passport in less than a week and Passport Pro was terrific. They emailed me a FedEx label on Thursday and I received the new passport on Monday! Amazing turnaround!

Would never use the service again Guy was not professional. Communication was poor Rushed service. Found a local service for the rest of my family that had better customer service. No need to call me, not using service again.