Derek is an amazing representative I was speaking and emailing Derek from your company and he's an amazing listener and worker. It's so great to have him on the phone with me because he knows exactly what i want. Other than that, it's a little difficult to reach out to Derek or other representatives. The girl always put me on hold.

Somewhat satisfied Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never received any notification of the insurance I purchased. It was not even on my receipt but I did pay for it. I questioned my representative but still have not received anything. I am not sure what to do if the passport was lost.

Mistakes happen, but this caused a nail biter, very close call. I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.

For me it was excellent, but for my companion it was a nightmare. My companion needed a third party to track down the location of a passport and eventaully a visa. I did not know whether or not I would be traveling alone to Ghana or with a companion within days of our departure date. So I have reservations with the company and its employees.

My visas arrived on time, but the customer service leaves quite a bit to be desired. The customer service rep who helped us need lots of work. It took three calls to get a response. When I called to check status, I never got a response. However the visas did arrived on time.