Good when you finally talk to a real person This company got the job done and on time and gave me a few pointers I wouldn't have thought of. Once you actually speak to a real person, this works. However, until you actually sign up online, it's difficult to get anyone to return your call. They are not good about returning your call until you actually have filled out the paperwork and received a case number. Once I actually got all the paperwork in, they were right on top of getting it back before the date they promised. Actually, you can do the same thing yourself by mail if you aren't in a hurry, as you still have to take the paperwork to a place in your area if it's for a new or expired passport.

Derek is an amazing representative I was speaking and emailing Derek from your company and he's an amazing listener and worker. It's so great to have him on the phone with me because he knows exactly what i want. Other than that, it's a little difficult to reach out to Derek or other representatives. The girl always put me on hold.

Visa Passport Pro exceeded my expectations! I had to go to Hong kong for business on short notice(less than 5 days before I had to leave) and noticed my passport was expired. I quickly did a search on-line and decided to go with Visa Passport Pro, Derek Loiseau my contact was professional, quick, informative, and detail oriented with what was needed to ensure I received my passport on time, he also followed up with an e-mail. I was not expecting to receive my passport until that Friday, I recieved my passport a day early. Derek made a stressful situation manageable, I am very confident to refer Visa Passport Pro to anyone who is in need of a passport renewal with a quick turn around.

Efficient, friendly and stress-reducing process! Website was very helpful. Staff likewise. Everything was very efficient and timely. The process made my life much easier. Thank you.

Would never use the service again Guy was not professional. Communication was poor Rushed service. Found a local service for the rest of my family that had better customer service. No need to call me, not using service again.