Confident and what they do I was told that I would have my visa within 28 days, they provided the visa and they maintained contact and answered questions when I called regarding the progress of my visa app. It was nearly the same cost if I went to the consulate myself, but the consulate could not guarantee that I would have it in 30 days, more like 60, and they also wanted my documents for approval. I had a peace of mind that my trip to Brasil was a GO!

Mistakes happen, but this caused a nail biter, very close call. I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.

Fast, efficient and worry free service. I got my passport very quickly. Everyone I talked to on the phone was helpful, courteous and friendly. It saved me a lot of time, worry and concern about getting my passport renewed quickly. I would highly recommend this company, they are awesome.

Somewhat satisfied Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never received any notification of the insurance I purchased. It was not even on my receipt but I did pay for it. I questioned my representative but still have not received anything. I am not sure what to do if the passport was lost.

For me it was excellent, but for my companion it was a nightmare. My companion needed a third party to track down the location of a passport and eventaully a visa. I did not know whether or not I would be traveling alone to Ghana or with a companion within days of our departure date. So I have reservations with the company and its employees.