No hassle refund for new guitar returned for defects I ordered a relatively pricey new guitar which they shipped in brand new unopened box condition. Upon opening the box and included case and examining the guitar I identified what I felt were manufacturer’s defects, and requested to return the guitar for a refund. After I wrote to them with attached photos they promptly sent me a prepaid shipping label, and issued a full refund two days after they received return of the guitar, no hassles.

I ordered a guitar and receieved it… I ordered a guitar and receieved it damged, but not no damage to the box or package. I contacted them for a replacement and it took a month to get the replacement. Guess what? Also damaged, but again, no damage to packaging. I have a pretty good feeling at this point, they are selling damaged equipment knowingly. I'm done with them.

Fender Player Telecaster… Ordered a used Fender Player Telecaster on Oct.6, 2023 (not realizing it was a holiday weekend). I was pleasantly surprised when a Fedex truck backed in my driveway on Oct.9 with a perfectly factory packed guitar that looks new to me. I set action and intonation and have been playing since. Couldn't have asked for more! W.H.Wiliams

I’ve ordered many items I’ve ordered many items - guitars, amp, pedals, microphones, keyboards, etc., and never once had a problem. Actually, I had one problem with a Nord Piano. ProAudioStar put me in touch with the US distributor. The distributor gave me option of returning the piano or getting a huge discount and they’d send me the new wooden side panel that was cracked. They sent me two new side panels and knocked a few hundred off the price. I’ve read the reviews but I swear, proaudiostar has never let me down. Im a real person, a longtime customer and professional musician. The deals are always stellar and only one time did an item marked “used” actually look used. Everything else has been new condition in an open box. I admit, sometimes the prices are too good but again, they’ve been great.

Canceled My Order After Soliciting It Company reached out to me re: a “used” item I’d expressed interest in. They offered a deal, and I accepted and paid but not before attempting to upsell me to a new item. I know how this goes, so I declined. Heard nothing. Received no tracking number. Then, got an email that my order was canceled. Apparently, the “used” item they’d sold me was out of stock at the warehouse. I’ve purchased from PAS before with mixed results. Would have to be an amazing deal to get another chance.