Excellent customer service Hey! I just want to say that Pro Audio Star has excellent customer service. I had purchased a used Korg Pa5x that had operational issues. The return and credit process was top notch!! Will continue do business with them.

I’ve ordered many items I’ve ordered many items - guitars, amp, pedals, microphones, keyboards, etc., and never once had a problem. Actually, I had one problem with a Nord Piano. ProAudioStar put me in touch with the US distributor. The distributor gave me option of returning the piano or getting a huge discount and they’d send me the new wooden side panel that was cracked. They sent me two new side panels and knocked a few hundred off the price. I’ve read the reviews but I swear, proaudiostar has never let me down. Im a real person, a longtime customer and professional musician. The deals are always stellar and only one time did an item marked “used” actually look used. Everything else has been new condition in an open box. I admit, sometimes the prices are too good but again, they’ve been great.

Fantastic customer service It turns out I purchased the wrong guitar for me. After requesting a return, ProAudioStar responded without delay, kept communications open, arranged a RMA and label. Once received they quickly issued a full refund with no additional charges. Outstanding service!

Substandard - Buy Elsewhere Whoever is in charge of this company's Facebook advertising is doing a poor job and the ads are formatted in properly so that if you want to know what the product actually is you have to click on it. This is a waste of time for the customer and it's a waste of money for the company. I commented on a couple of their erroneous ads and my comments were deleted so I sent them a Facebook message with examples of ads by Sweetwater and musicians friend and American musical Supply and rather than learn something, whoever the thin-skinned person was that got my message just blocked me and wrote me off. Big mistake.

I was skeptical at first… I was skeptical at first to order after reading all the bad reviews but they had the cheapest deal for the Squier Stratocaster so gave them a shot. Placed the order and received the tracking number the very next day. Order received in 3 working days in perfect condition. What came to a surprise to me is I paid the price for a used one and received a brand new Strat. I would definitely recommend them I'll be doing more business with them.