Excellent customer service I ordered a digital subscription in error but the customer service team at Zinio were brilliant. They cancelled my order straight away and followed up with emails to make sure I'd received the refund. Couldn't fault it. I wouldn't hesitate to buy from them if I ever wanted a digital subscription in the future.

subs transfer assistance A magazine I subscribed to had been discontinued with 3 issues still remaining. The help desk very quickly resolved the issue and gave me a voucher to use for another magazine I was interested in. I could find no fault with their handling of the query at all.

Terrible Windows Tablet support Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extremely frustrating to read. The 'WebApp' online reader asks you to log in constantly. Surely I am not the only person trying to read on a Microsoft Surface device? Why is this experience so much worse than pampered Apple owners? Update: Zinio finally taking this seriously - will update review with the outcome

Update and renewal I needed to update payment and address details on renewal. They told me how to do this and also offered me a 20% discount on the renewal which I accepted and subscribed for another 12 months. I like the fact that it's a one-off payment up front and that's it for the year.

Fantastic customer service and a great app I use this app on my ipad, it's really intuitive and a great, environmentally friendly way to read magazines. I recently had an issue with a magazine subscription auto-renewing earlier than expected before I could cancel it. I reached out to Zinio via their website who responded and resolved the issue within just a few hours. Fantastic service! Zinio often have offers on their subscriptions and I'm looking forward to choosing my next magazine with them.