Ridiculously responsive Ridiculously responsive? Maybe that’s not the right word :-). But I have never had such a good experience with customer support. The timing of my purchase was not great as they were completely out of stock and missed a holiday and a pandemic outbreak. Despite all of this, they still manage to get my order out after multiple emails to update me on the status so that I never had to worry about what was going on. When it finally arrived, everything was as advertised And even quite a bit better than expected.

I purchased a Geeetech A20T I purchased a Geeetech A20T. The printer arrived quickly and I was impressed with how easy it was to receive great service from 3DPrintersBay. The printer was well packed and was really easy to set up. I have printed numerous things now with no problems. If you buy one of these three color mixing printers, remember to reset after each print when using SD card, or it will choose the wrong color to start.

it is sitting, unusable in a corner.... never made it through a single calibration Kit came with random extra pieces and the PDF instructions that came with the kit were corrupted, so I had to use the youtube videos provided... that wouldn't be so bad but the videos show a different (yet similar kit) that is put together THE WRONG WAY causing HOURS of disassembly and reassembly. The auto-leveling sensor (upgrade from the base unit) was faulty so the extruder pushed down hard into the plate (breaking mounts/pieces, bent rod) before i could power off the unit. After 13 hours putting this kit together, it is sitting, unusable in a corner.... never made it through a single calibration.

lack of good customer service Frustrated because I went to their website and it says they are based out of Florida and I was looking to order parts from a USA based source because I needed them quickly. The website is just a gateway to order but the parts still come from China. Ordered Feb 5th, did not receive any confirmation email. Parts did not ship until Feb 12 and shipped the slowest possible way. (In fairness there may be other uncontrollable factors for the delay in shipment) but the lack of communication make me very hesitant to use this source again.

They’ve the best service ever They’ve the best service ever. I always buy all supplies with them. Their support is unbelievable. I bought CreatBot F430 and everything I need as per recommendation. It’s an excellent purchase. Andy always helps me when I have any questions. I can’t complain about anything. Thank you very much 3DPrintersbay