High import tariffs for EU Don't buy here if you are living in the EU. The website states free shipping but lets the customer pay all the import tariffs and other charges. I bought the Phrozen Sonic Mini here and on top of the $299 came $104 in import charges on top of the $30 Fedex shipping that they don't inform you about! EDIT: to reply to the below response from 3DPrintersBay: you should not inform your customers about significant extra costs in your terms & conditions. This is unclear and bad practice. A notice when a person living in the EU makes a purchase would make this much clearer. Also make sure to state this on your purchase orders!

Overall I really enjoy this printer Overall I really enjoy this printer. Arrived on time, simple to use, prints excellent quality, and is very reliable. However, the plastic protective casing is incredibly weak and will almost certainly break with long term use. My memory card also didn't come with any sample prints.

My first 3D printer My first 3D printer, I have help getting started though. Less than a week and have already started into production getting great results. Enjoy having the large format being able to print one solid piece. It arrived slightly damaged, 3DPrintersBay and Phrozen had replacement parts being shipped out in under 12 hours with no hassle. Amazing customer service from both.

Quick shipping and received in time Quick shipping and received in time, great printer! Build it is really a great experience to discover 3D printing domain but could be frustrating for someone who hope a printer ready out of the box. I have the dual extruder version, but I haven't tested dual yet. Over all I'm very happy with this purchase for the price and for the quality of the parts. Easy update available of the printer to add double fan for the Nozze and filament sensor. Just little negative point regarding the manual of installation that miss details to assemble some parts

Great customer service I had a unique situation in buying a laser engraver. The customer service went above and beyond to ensure I could complete my purchase. They had by far a much better price than the consumer giants out there. Shipping was timely, product as advertised. Great job overall.